Standards / Before the first guest
Before the first guest
Everything a spa needs written down before it opens its doors. Treatment delivery, consultation and consent, arrival and check-in, room opening and closing, cash and revenue close, and the safety procedures that are regulated from the first day.
£1,495
332 documents. No VAT is charged. The price shown is the price paid.
What is in it
Every document, by name. Professional template. Review, amend and sign off before use.
332 procedures
- Cash Discrepancy Investigation and Closure
- Daily Cash Float Setup and Verification
- Complimentary Service Approval and Recording
- Daily Flash Report Preparation and Distribution
- Daily Revenue Close and Reconciliation
- Discount Authorisation and Exception Control
- End-of-Day Banking and Safe Drop
- Invoice Request and Tax Invoice Issuance
- Refund Approval Workflow
- End-of-Shift Cash Count and Sign-Off
- Weekly Revenue and KPI Pack Preparation
- Cardio Equipment Emergency Stop Testing
- Emergency Response in Gym Area
- Equipment Demonstration and Safe Use Guidance
- Equipment Fault Tagging and Isolation
- Daily Equipment Readiness Walkthrough
- Gym Equipment Wipe-Down Rotation
- Gym Floor Supervision and Support
- Free Weights Area Reset and Safety Patrol
- Free Weights Spotting and Safe Practice Standard
- Health Screening and PAR-Q Collection
- Gym Induction and Orientation Session
- Guest Injury Response and First Aid Escalation
- Member Conduct and Etiquette Management
- Fitness Programme Quick Start for New Members
- Sanitiser, Wipes and Consumables Refill Procedure
- Studio and Gym Towel Management
- Stain Treatment and Rewash Procedure
- Stocking Amenities and Guest Supplies
- Hourly Public Area Checks and Reset
- Linen Collection and Bagging Procedure
- Linen Dispatch to Laundry and Tracking
- Linen Receipt and Quality Checks
- Locker Room Cleaning Rotation
- Toilet and Vanity Station Check Rotation
- Waste Removal and Segregation
- Zone Cleaning Schedule and Sign-Off
- Par Level Linen Count and Shortage Escalation
- Locker Room Setup and Guest Amenities Install
- Absence Reporting and Cover Management
- Interview Scheduling and Interview Packs
- Leaver Process and Access Removal
- Staff Locker Allocation and Access
- Offer Issuance and Contract Acceptance
- New Starter Onboarding and Induction Scheduling
- Recruitment Requisition and Approval
- Reference Checks and Right-to-Work Verification
- Rota Build and Approval Process
- Timekeeping and Attendance Management
- Uniform Ordering and Issue
- Asset Register Update and Equipment Tagging
- Deep Cleaning Programme and Frequency Standard
- Out-of-Order Area Cleaning and Re-Opening
- Water Temperature Anti-Scald Controls Verification
- HVAC Comfort Set-Point Control for Wellness Areas
- Ambient Lighting Control and Scene Management
- Power Failure and Emergency Lighting Procedure
- Water Failure and Service Suspension Procedure
- Water Pressure and Temperature Monitoring
- Accident, Near Miss and Incident Reporting
- Chemical Spill Response Procedure
- COSHH Chemical Storage and Handling
- Electrical Safety Inspection and Certificates Control
- Fire Door and Escape Route Daily Checks
- Gas Safety Certificate Management (Where Applicable)
- Legionella Control and Water Safety Plan
- PAT Testing Coordination and Records
- Pool Safety Operating Procedures (PSOP) Management
- Risk Assessment Review and Sign-Off Procedure
- Safeguarding and Vulnerable Person Procedure
- Contractor Access and Permit Control
- Planned Preventive Maintenance Schedule Management
- Reactive Maintenance Request and Tracking
- Snag List Management and Closure Verification
- Ice Bath Equipment Maintenance and Checks
- Steam and Sauna Equipment Safety Checks
- Towel Warmer Safety Checks and Cleaning
- Member Access Rules and Peak-Time Controls
- Member Benefit Redemption (Spa, Gym, Classes)
- Member Booking Priority and Holds Management
- Member Complaints and Service Recovery
- Direct Debit Setup and Verification
- Membership Enquiry Handling and Qualification
- Founder Member Offer Management
- Member Guest Sign-In and Liability Waiver
- Member Locker Allocation and Key Control
- Member Welcome Onboarding and First Visit
- Membership Sign-Up and Contract Completion
- Membership Tour and Consultation Process
- Maximum Capacity Control and Queueing
- Chemical Dosing and Storage Control
- Contamination Event Response and Closure
- Faecal Incident Response Procedure
- Children and Family Access Rules
- Thermal Suite Guest Guidance and Etiquette Briefing
- Guest Supervision and Behaviour Monitoring
- Ice Bath Start-Up and Shutdown Procedure
- Thermal Overheating and Guest Distress Response
- Pool Plant Room Access and Safety
- Rescue Equipment and Lifesaving Aids Check
- Poolside Signage Placement and Daily Check
- Slip Hazard Patrol and Immediate Controls
- Thermal Suite Start-Up and Shutdown Procedure
- Towel and Robe Station Management
- Vomitus Contamination Response Procedure
- Calibration of Water Testing Equipment
- Daily Water Testing and Logging
- Water Feature Failure and Isolation Procedure
- Wet Area Incident Response and Reporting
- Aftercare Email Dispatch and Record
- Send Aftercare and Follow-Up (Manual Trigger)
- Create Booking Notes for Allergies and Medical Alerts
- Guest Arrival Greeting and Welcome
- Assign Room and Resource to Booking
- Assign Therapist to Booking
- Book4Time End-of-Day Close and Reconciliation
- Book4Time Daily Log-In and System Health Check
- Book4Time Printer, Receipt and Email Output Checks
- Create Gym Access Booking or Day Pass
- Create Linked Bookings for Couples or Groups
- Create Multi-Service Itinerary Booking
- Create Spa Day Package Booking
- Create Spa Treatment Booking
- Create Walk-In Booking
- Apply Buffers and Setup Times
- Apply Cancellation Policy Charges
- Send Cancellation Confirmation and Policy Summary
- Cancel Booking and Apply Policy
- Change Service Type on Existing Booking
- Children and Young Persons Access Management
- Guest Complaint Intake and Triage
- Send Booking Confirmation (Manual Trigger)
- Conversion Standards for Enquiries to Bookings
- Daily Guest Amenity and Collateral Setup
- Guest Data Consent Capture and Preferences Recording
- Service Delay Communication to Guests
- Guest Departure and Farewell Standards
- Take Deposit at Time of Booking
- Apply Discount or Promotion Code
- Apply Staff/Resident/Hotel Guest Discount Rules
- Duplicate Booking Resolution
- Email Enquiry Handling and Response Standards
- Telephone Enquiry Handling and Lead Capture
- Guest Escort and Wayfinding Standards
- Post-Visit Follow-Up and Feedback Request
- Apply Service Charge or Gratuity Settings
- Gym Guest Check-In and Orientation
- Late Arrival Management and Re-Planning
- Locker Allocation and Key Control
- Lost Property Intake and Guest Return Process
- Medical and Accessibility Needs Flagging at Check-In
- Member Check-In and Access Verification
- Membership Information Email and Terms Dispatch
- Redeem Membership Benefit for Booking
- Update Member Profile and Notes
- Sell Membership at Front Desk
- Book Member Priority Access Slot
- Send Membership Welcome Message (Manual Trigger)
- Move Booking Between Therapists
- Apply No-Show Charges
- No-Show Handling and Charge Communication
- Add Notes, Alerts and Guest Preferences
- Override Availability for Manager-Approved Booking
- Redeem Package Sessions
- Payment Failure Handling at Front Desk
- Pool and Thermal Access Control
- Compliment and Positive Feedback Capture
- Process Prepayment for Packages
- Rebooking Conversation and Future Booking Capture
- Service Recovery Authorisation at Front Desk
- Process Refund to Original Method
- Send Appointment Reminder (Manual Trigger)
- Reschedule Booking and Maintain Resource Logic
- Retail Browsing Guest Support and Control
- Change Room Allocation and Resolve Conflicts
- Same-Day Availability and Standby List Management
- Front Desk Shift Close and Handover Pack
- Front Desk Shift Start and System Readiness
- Spa Day Guest Check-In and Briefing
- Special Requests and Accessibility Booking Handling
- System Outage Manual Booking Contingency
- Booking Verification and Guest Identification
- VIP and High-Profile Guest Handling at Front Desk
- Gift Voucher Enquiry and Expiry Handling
- Redeem Gift Voucher Against Booking
- Retail Display Build and Merchandising Setup
- Retail Complaints and Quality Issues Handling
- Cross-Sell from Treatment to Retail Handover
- Daily Stock Spot Check and Variance Reporting
- Retail Delivery Receiving and Verification
- FIFO Rotation and Expiry Date Checks
- Retail Opening Display Standards
- Retail Planogram Setup and Maintenance
- Retail Returns and Exchanges
- Retail Sales Conversation Standards
- Stock Storage, Security and Segregation
- Tester Setup, Hygiene and Replacement
- Defibrillator Access and Use Protocol
- Emergency Drill Planning and Execution
- Fire Alarm Response and Evacuation
- Medical Emergency Response and First Aid
- Security Incident Reporting and Escalation
- Lost Property Control and Secure Storage
- Major Incident Lockdown Procedure
- Key and Locker Master Key Control
- Staff Access Control and Restricted Areas Procedure
- Unruly Guest Management and Removal Procedure
- Membership Tier Design and Pricing Sign-Off Process
- Weekly Commercial Performance Review
- Guest Journey Design Workshops and Outputs
- Signage and Wayfinding Content Approval
- Equipment Delivery Acceptance and Commissioning Control
- Cash Handling Security and Escort Procedure
- Fraud Prevention and Suspicious Transaction Reporting
- Payment Card Compliance and PCI Controls
- Incident Data Breach Reporting and Response
- SOP Library Build and Governance Setup
- Recruitment Campaign Launch and Tracking
- Weekly Health and Safety Review
- Daily Leadership Briefing and Priorities
- Daily Risk Review and Controls Confirmation
- Daily Stand-Up Meeting Agenda and Actions
- Daily Duty Manager Rounds and Standards Check
- Operational Escalation and Decision Protocol
- Daily Guest Feedback Review and Actions
- Major Incident Command and Communication
- Opening Week KPI Monitoring and Rapid Fix Protocol
- Opening Week Daily Debrief and Action Log
- Daily Priorities Board Update Procedure
- Soft Launch Day-One Control Procedure
- Soft Opening Readiness Review and Sign-Off
- Daily Staffing Adjustment and Redeployment
- Weekly Operations Review Meeting Process
- Pre-Opening Critical Path and Milestone Control
- Pre-Opening Room Readiness Standards Definition
- Pre-Opening Site Walkthrough and Snag Capture Standard
- Pre-Opening Stakeholder Map and Contact Tree
- Linen Specification and Procurement Control
- Opening Stock Par Level Definition and Ordering Control
- Uniform Procurement and Issue Control
- Retail Range Design and Price Architecture Sign-Off
- Member Access Control and ID Verification
- Workplace Violence and Threat Response Procedure
- Create Add-Ons and Upgrades
- Book4Time End-to-End Transaction Testing
- Configure Buffers, Setup and Cleanup Times
- Configure Cancellation and No-Show Rules
- Configure Maximum Capacity by Area
- Set Up Daily Management Snapshot Dashboard
- Configure Deposits and Prepayment Rules
- Configure Email Template Library and Tone of Voice
- Go-Live Cutover and Support Plan
- Configure Public Holidays and Seasonal Hours
- Post-Go-Live Hypercare Issue Triage Process
- Configure Joining Fees and One-Off Charges
- Create Maintenance Holds and Blackout Dates
- Configure Membership Billing Cycles
- Configure Member Pricing Rules
- Build Membership Tiers and Benefits
- Build Service Menu Architecture
- Configure Manager Approval Roles for Discounts and Refunds
- Create Packages and Bundles
- Configure Payment Gateway Integration
- Permission Matrix Setup and Review
- Pre-Go-Live System Test Script Execution
- Set Base Pricing and Price Lists
- Configure Reception Override Permissions
- Configure Receipt Branding and Legal Text
- Configure Receipt and Tax Invoice Templates
- Configure Daily Revenue Reports
- Configure Retail Sales Reports
- Configure Resource Allocation Rules
- Build Room and Resource Inventory
- Configure Service Descriptions and Guest-Facing Copy
- Configure Service Images and Display Order
- Configure Tax and VAT Rules
- Therapist and Trainer Profile Management
- Create Treatment Services and Variants
- User Acceptance Testing and Sign-Off
- Create User Accounts and Assign Roles
- Configure Gift Voucher Products and Redemption Rules
- Music System Control and Zoning
- Treatment Room Setup Standardisation
- Retail High-Value Stock Security Controls
- Guest Wristband and Access Token Management
- Treatment Bed Inspection and Servicing
- Biohazard and Blood Spill Response in Treatment Areas
- Body Treatment Service Delivery Standard
- Treatment Cancellation Mid-Service Procedure
- Consultation, Consent and Contraindications
- Product and Contraindication Recording Standard
- Treatment Choreography Standards (General)
- Couples Treatment Service Delivery Standard
- Facial Service Delivery Standard
- Guest Preference Profile Updates and Notes Hygiene
- Guest Discomfort or Adverse Reaction Response
- Heat Therapy Safety (Steam, Hot Towels, Stones)
- Clinical Incident Escalation Procedure
- Late Running Treatment Recovery Protocol
- Linen Change and Bed Presentation Standard
- Massage Service Delivery Standard
- Pregnancy and Medical Condition Handling
- Minors Consent and Age Policy Procedure
- Treatment Notes Completion Standard
- Patch Test Recording and Follow-Up
- Patch Test and Sensitivity Procedure
- Client Privacy, Draping and Modesty Standard
- Therapist Punctuality and Knock/Entry Standard
- Pre- and Post-Treatment Refreshment Service Standard
- Therapist-Guided Retail Recommendation Standard
- Treatment Room Closing and Shutdown
- Treatment Room Opening Setup Standard
- Room Turnover and Reset Standard
- Safeguarding and Vulnerable Guest Protocol in Treatment Areas
- Handling Sharps and Blades (Where Applicable)
- Therapist Shift End Sign-Off and Handover
- Therapist Shift Start and Room Readiness
- Single-Use Item Control and Disposal
- Spillage Management in Treatment Rooms
- Time Management and On-Schedule Service Delivery
- Tool Cleaning and Disinfection Procedure
- Trolley Restock and Backbar Control
- Guest Journey Rehearsal and Timing Validation
- Operational Dry Run Day Plan and Execution
- Book4Time Training Environment Setup
- Retail and Membership Sales Training Delivery
- Competency Assessment and Sign-Off Process
- Role Play Sessions for Reception and Sales
- Induction Programme Delivery Standard
- Mandatory Training Compliance Tracking
- Training Records Management and Evidence
- Role-Based Training Pathway Assignment
Other packs
- Spa Risk Assessment Suite · £750
- Spa Policy Suite · £495
- Spa Job Descriptions · £395
- Spa Safety Operating Procedure · £495
- Safety and the Building · £480
- Spa Financial Reporting Pack · £1,250
- Money and Membership · £360
- The Guest Journey · £1,295
- Daily Running Checklists · £395
- Running the Day · £190