Standards
The documents your spa is expected to have
Operating procedures, emergency plans, risk assessments and checklists for every department in a luxury spa. Written by people who have run these departments, with an auditable standard against every step.
From £10 for one procedure, £2,450 for the complete library of 504. No VAT is charged. The price shown is the price paid.
Read three of them first. Free, now, no sign-up.
Complete, exactly as a buyer receives them. 561 more where those came from.
A standard against every step
Not a description of what happens. What must be true, by when, recorded where.
The governance an assessor asks for
A reference, a version, an owner, a review date, and a competency sign-off your trainer completes.
Yours to complete, not ours to invent
Every blank is a fact about your building. A muster point we made up would be believed, and wrong.
See inside
Real pages from the real documents. Nothing here is a mock-up.
One emergency to a page
Read at speed, with wet hands. Who does what is yours to assign.
Scored by you, in colour
The matrix is read by colour before it is read by number.
Every fact is a form field
Type into it in the free Adobe Reader. Nothing to buy, nothing to ask us for.
Controls you tick, not claims we make
We do not assert that your flooring is non-slip. You confirm it.
Your numbers, not ours
999 is the only number stated anywhere in it.
The blank sheets, included
Fourteen record sheets, ready to print. The system, not a description of one.
Swipe to see all 6.
Ways to buy
You will need an account, which takes four fields. Everything you buy is kept in it, so it is still there next year when a new manager asks where the procedure is. No VAT is charged. The price shown is the price paid.
If you have water
Spa Safety Operating Procedure
£495
Both halves, as the regulations expect them. The Normal Operating Procedure setting out how the whole spa runs on an ordinary day, and the Emergency Action Plan setting out who does what in the first minutes of an emergency, one emergency to a page.
- ·78 pages of operating procedure, 13 parts
- ·66 pages of emergency plan, 46 emergencies
- ·The guide to completing them, free
- ·The guide to training your team on them, free
- ·Fourteen blank record sheets, ready to print
The legal ones
Spa Risk Assessment Suite
£750
Thirteen assessments organised by hazard type, which is how an inspector reads one. Sixty-one hazards, each with the controls a competent operation would expect to find, and nothing scored for you.
- ·COSHH, electrical, fire, infection control and water hygiene
- ·Manual handling, work at height, slips, noise and heat
- ·Lone working, violence, ergonomics and vulnerable persons
- ·Pool, cold plunge, hydrotherapy and thermal suite
- ·Colour-coded matrix, method and action plan
How the day is run
Daily Running Checklists
£395
Nine sheets covering every shift a spa runs, drawn from the procedures, assessments and policies rather than written from scratch. Each block names its source, so a change to one procedure can be traced to every checklist it affects.
- ·Reception: opening, mid shift and close
- ·Therapist: opening and closing, by room
- ·Cleaning: opening and closing, including the deep work
- ·Duty manager: a walk, not a desk exercise
- ·Weekly: maintenance, safety, certification and training
- ·Stop checks that decide whether an area opens at all
What it is earning
Spa Financial Reporting Pack
£1,250
Twenty reports, the Excel workbook that computes them, and the definitions behind both. What a spa director lacks is rarely a spreadsheet: it is agreement on which numbers, measured how, compared against what, and what somebody does when one of them moves.
- ·An Excel workbook of 21 sheets: fill in eight numbers and the rest calculates
- ·A director dashboard of fifteen measures, each drilling into a report
- ·Revenue against capacity, not only against budget: RevPATH and unsold hours
- ·Forward pace at 7, 14, 30 and 90 days against the same point last year
- ·Contribution per hour by treatment, which reorders most menus
- ·Discount and yield, including discount by approver
- ·Every line defined so two people cannot compute it differently
A single document
From £10
The one you need, today. Search the library below and buy it from the list. Priced by what it is: a procedure is ten pounds, a risk assessment is seventy-five.
Find itOne part of the operation
From £100
Risk assessments, the reporting pack, the guest journey end to end, recruitment, training, safety, or how the day is run. Everything that part needs in writing, across every team it touches.
See all 14Before the first guest
£1,495
Everything a spa needs written down before it opens its doors. A consultancy writes this over months and charges five figures.
See the suiteWhat do you need
Each pack is everything a spa needs in writing for one part of the operation, written to be adopted together rather than assembled. Buy the pack, or any document in it on its own.
Spa Risk Assessment Suite
£750
Twelve risk assessments covering every area of a spa: the pool and surround, cold plunges, hydrotherapy pools, saunas and steam rooms, treatment rooms, changing areas, the plant room and chemical store, the gym, reception and back of house, fire and evacuation, outdoor areas, and cleaning. Forty-five hazards, each with the controls a competent operation would expect, and nothing scored for you.
13 documents
13 fillable PDFs
Spa Policy Suite
£495
A policy is not a procedure. A procedure says how something is done; a policy says what the property’s position is and who decides. Most spa policies fail by being one or the other badly. These include the ones nobody else writes, because they are the ones a spa most needs: chaperoning and intimate treatments, under-eighteens, pregnancy, photography in a building where people are undressed. Disciplinary and grievance procedures are deliberately not included: take those from an employment adviser rather than from a template.
20 documents
20 fillable PDFs
Spa Job Descriptions
£395
Written to be used three times: at interview as the thing a candidate is assessed against, at appraisal as the thing performance is discussed against, and at appointment as the record of what somebody was told the job was. Most spa job descriptions are a duty list, which serves none of those three. The set also joins up: every role names who it reports to and who reports to it, so the pack reads as a structure rather than as twenty-five forms.
25 documents
25 fillable PDFs
Spa Safety Operating Procedure
£495
The Normal Operating Procedure and the Emergency Action Plan for the whole spa: pools, heat and cold experiences, treatment rooms, gym, plant and front of house. Both halves of what an operator needs in writing: how the spa runs on an ordinary day, and who does what in the first minutes of an emergency. The guide to completing them and the guide to training your team on them are included free.
4 documents
4 fillable PDFs
Safety and the Building
£480
What an inspector asks for first. Accident and near-miss reporting, COSHH and chemical handling, fire and evacuation, security and CCTV, data protection and breach response, audit and corrective actions, and the building itself: plant, anti-scald, HVAC, contractors and planned maintenance.
48 documents
48 fillable PDFs
Spa Financial Reporting Pack
£1,250
Twenty report templates and the definitions behind them: the director dashboard, daily trading, revenue against capacity, forward pace, treatment and therapist performance, retail, membership, guests, channels, discounting and yield, vouchers, payroll, the departmental profit and loss, stock, complaints, standards, safety and marketing. Every line defined precisely enough that two people cannot compute it differently.
20 documents
20 fillable PDFs
Money and Membership
£360
Where the money actually goes. Float and banking, the daily revenue close, discrepancies and chargebacks, commission and complimentary approvals, and the membership side underneath it: contracts, direct debits, arrears, freezes, upgrades and renewals.
36 documents
36 fillable PDFs
The Guest Journey
£1,295
The whole visit in one pack, across every team it touches. Arrivals are not a reception problem: they are reception, housekeeping and membership at the same moment, which is why this is sold end to end rather than a stage at a time.
265 documents
265 fillable PDFs
Daily Running Checklists
£395
Nine checklists covering how a spa is actually run each day: reception opening, mid shift and close, therapist opening and closing, cleaning opening and closing, the duty manager walk, and the weekly maintenance, safety and training sheet. Each block names the procedure, assessment or policy it is drawn from, so a change to one can be traced to every checklist it affects.
14 documents
14 fillable PDFs
Running the Day
£190
How a shift is actually held together. The leadership briefing, duty manager rounds, the priorities board, daily risk review, escalation and decision protocol, staffing adjustments, major incident command, and the weekly operations review.
19 documents
19 fillable PDFs
Spa Recruitment Pack
£395
Not the process. Requisition, scheduling, right to work and the offer are procedures and they are already in the library. These are the instruments: what is actually asked in the room, how the answer is scored, and what a candidate is watched doing before anybody makes an offer. A therapist who leaves inside ninety days costs several thousand pounds, and most spas make that mistake twice a year because they hire on a conversation.
12 documents
12 fillable PDFs
Recruitment and HR
£140
Hiring somebody, keeping them, and the day they leave. Interviews and packs, onboarding, rotas and cover, absence, overtime approval, conduct, and the leaver process including the system access somebody still has three months after their last shift.
14 documents
14 fillable PDFs
Training Your Team
£100
What your team was taught, and the record that proves it. Induction, competency sign-off, observation and coaching, refresher cycles and sales training. The documents an insurer asks for after an incident and the ones nobody has.
10 documents
10 fillable PDFs
Systems and Setup
£610
The configuration nobody writes down and everybody needs when the person who set it up leaves. Booking system setup end to end, pricing and packages, buffers and resources, reporting, receipts and email templates, plus the pre-opening critical path and snagging.
61 documents
61 fillable PDFs
Or all of it
Before the first guest
£1,495
Everything a spa needs written down before it opens its doors. Treatment delivery, consultation and consent, arrival and check-in, room opening and closing, cash and revenue close, and the safety procedures that are regulated from the first day.
332 documents
332 fillable PDFs
The complete library
£2,450
Every document, across every department and every stage. The pre-opening suite, the first thirty days, and the governance and audit procedures that need an operation running before they can be written well.
504 documents
561 fillable PDFs
Buying every pack costs more than the complete library, so if you want most of them, buy the library. The risk assessment suite and the safety operating procedure are sold on their own and are in the library, not in the other packs.
By department
If you are equipping one team rather than one stage. Everything that team owns, whatever part of the visit it falls in.
Reception Team
103 documents
103 fillable PDFs
£299
Spa Management Team
93 documents
93 fillable PDFs
£299
Gym Floor Team - Personal Trainers
46 documents
46 fillable PDFs
£299
Spa Therapists
37 documents
37 fillable PDFs
£299
Membership
29 documents
29 fillable PDFs
£290
Maintenance & Engineering Team
28 documents
28 fillable PDFs
£280
Pool Team
21 documents
21 fillable PDFs
£210
Finance Team
20 documents
20 fillable PDFs
£200
Retail Team
20 documents
20 fillable PDFs
£200
HR & People Team
14 documents
14 fillable PDFs
£140
Housekeeping Team
13 documents
13 fillable PDFs
£130
Training Team
13 documents
13 fillable PDFs
£130
Security Team
11 documents
11 fillable PDFs
£110
Spa Supervisors
5 documents
5 fillable PDFs
£50
Every document
The full library, by name. Anything marked ready can be sent today on its own, from £10, or inside its pack. Each kind is priced for what it is: a procedure is not a pool emergency plan.
561 documents
Cash Discrepancy Investigation and Closure
FIN-CASH-DISCREPANCY-CLOSE-SOP-317 · FINANCE TEAM
Daily Cash Float Setup and Verification
FIN-CASH-FLOAT-SETUP-SOP-311 · FINANCE TEAM
Chargeback and Dispute Handling
FIN-CHARGEBACK-DISPUTE-HANDLING-SOP-319 · FINANCE TEAM
Commission Calculation and Approval Process
FIN-COMMISSION-CALC-APPROVAL-SOP-322 · FINANCE TEAM
Complimentary Service Approval and Recording
FIN-COMP-SERVICE-APPROVAL-SOP-323 · FINANCE TEAM
Daily Flash Report Preparation and Distribution
FIN-DAILY-FLASH-REPORT-SOP-330 · FINANCE TEAM
Daily Revenue Close and Reconciliation
FIN-DAILY-REVENUE-CLOSE-SOP-314 · FINANCE TEAM
Monthly Deferred Revenue Reconciliation
FIN-DEFERRED-REV-RECON-SOP-327 · FINANCE TEAM
Discount Authorisation and Exception Control
FIN-DISCOUNT-AUTH-CONTROL-SOP-315 · FINANCE TEAM
Discount and Comp Audit Trail Review
FIN-DISCOUNT-COMP-AUDIT-SOP-324 · FINANCE TEAM
End-of-Day Banking and Safe Drop
FIN-ENDDAY-BANKING-SOP-313 · FINANCE TEAM
Gratuity Handling and Distribution Rules
FIN-GRATUITY-DISTRIBUTION-SOP-321 · FINANCE TEAM
Gift Voucher Liability and Breakage Review
FIN-GV-LIABILITY-BREAKAGE-SOP-326 · FINANCE TEAM
Invoice Request and Tax Invoice Issuance
FIN-INVOICE-TAX-ISSUANCE-SOP-320 · FINANCE TEAM
Membership Revenue Recognition and Liability Control
FIN-MEM-REV-RECOGNITION-SOP-325 · FINANCE TEAM
Monthly P&L Input and Commentary Preparation
FIN-MONTHLY-PL-INPUT-SOP-329 · FINANCE TEAM
Petty Cash Request and Control
FIN-PETTY-CASH-CONTROL-SOP-316 · FINANCE TEAM
Refund Approval Workflow
FIN-REFUND-APPROVAL-WORKFLOW-SOP-318 · FINANCE TEAM
End-of-Shift Cash Count and Sign-Off
FIN-SHIFT-CASH-COUNT-SOP-312 · FINANCE TEAM
Weekly Revenue and KPI Pack Preparation
FIN-WEEKLY-KPI-PACK-SOP-328 · FINANCE TEAM
Class Attendance Marking in Book4Time
CLS-ATTENDANCE-B4T-SOP-269 · GYM FLOOR TEAM - PERSONAL TRAINERS
AV and Sound System Failure Procedure
CLS-AV-SYSTEM-FAILURE-SOP-278 · GYM FLOOR TEAM - PERSONAL TRAINERS
Class Cancellation and Member Communication
CLS-CANCEL-MEMBER-COMMS-SOP-276 · GYM FLOOR TEAM - PERSONAL TRAINERS
Class Delivery Standards and Safety Briefing
CLS-DELIVERY-SAFETY-SOP-271 · GYM FLOOR TEAM - PERSONAL TRAINERS
Equipment Setup and Pack-Down
CLS-EQUIP-SETUP-PACKDOWN-SOP-272 · GYM FLOOR TEAM - PERSONAL TRAINERS
Instructor Arrival and Pre-Class Setup
CLS-INSTR-ARRIVAL-SETUP-SOP-270 · GYM FLOOR TEAM - PERSONAL TRAINERS
Late Entry and No-Show Policy for Classes
CLS-LATEENTRY-NOSHOW-SOP-268 · GYM FLOOR TEAM - PERSONAL TRAINERS
Pre-Class Health and Safety Brief Standard
CLS-PRECLASS-HS-BRIEF-SOP-274 · GYM FLOOR TEAM - PERSONAL TRAINERS
Studio Temperature, Lighting and Music Setup
CLS-STUDIO-ENV-SETUP-SOP-275 · GYM FLOOR TEAM - PERSONAL TRAINERS
Studio Reset and Cleaning Post-Class
CLS-STUDIO-RESET-CLEAN-SOP-273 · GYM FLOOR TEAM - PERSONAL TRAINERS
Substitute Instructor Procedure
CLS-SUB-INSTR-PROC-SOP-277 · GYM FLOOR TEAM - PERSONAL TRAINERS
Waitlist Management for Classes
CLS-WAITLIST-MGMT-SOP-267 · GYM FLOOR TEAM - PERSONAL TRAINERS
Cardio Equipment Emergency Stop Testing
GYM-CARDIO-ESTOP-TEST-SOP-264 · GYM FLOOR TEAM - PERSONAL TRAINERS
Class Check-In and Capacity Control
GYM-CLASS-CHECKIN-CAPACITY-SOP-266 · GYM FLOOR TEAM - PERSONAL TRAINERS
Class Schedule Publication and Updates
GYM-CLASS-SCHEDULE-PUBLISH-SOP-265 · GYM FLOOR TEAM - PERSONAL TRAINERS
Emergency Response in Gym Area
GYM-EMERGENCY-RESPONSE-SOP-261 · GYM FLOOR TEAM - PERSONAL TRAINERS
Equipment Demonstration and Safe Use Guidance
GYM-EQUIP-DEMO-SAFEUSE-SOP-250 · GYM FLOOR TEAM - PERSONAL TRAINERS
Equipment Fault Tagging and Isolation
GYM-EQUIP-FAULT-ISOLATION-SOP-259 · GYM FLOOR TEAM - PERSONAL TRAINERS
Gym Equipment Maintenance and Calibration
GYM-EQUIP-MAINT-SOP-359 · GYM FLOOR TEAM - PERSONAL TRAINERS
Daily Equipment Readiness Walkthrough
GYM-EQUIP-READINESS-SOP-247 · GYM FLOOR TEAM - PERSONAL TRAINERS
Gym Equipment Wipe-Down Rotation
GYM-EQUIP-WIPEDOWN-SOP-255 · GYM FLOOR TEAM - PERSONAL TRAINERS
Gym Floor Supervision and Support
GYM-FLOOR-SUPERVISION-SOP-251 · GYM FLOOR TEAM - PERSONAL TRAINERS
Free Weights Area Reset and Safety Patrol
GYM-FREEWEIGHT-RESET-SOP-256 · GYM FLOOR TEAM - PERSONAL TRAINERS
Free Weights Spotting and Safe Practice Standard
GYM-FREEWEIGHT-SPOTTING-SOP-263 · GYM FLOOR TEAM - PERSONAL TRAINERS
Health Screening and PAR-Q Collection
GYM-HEALTH-SCREEN-PARQ-SOP-249 · GYM FLOOR TEAM - PERSONAL TRAINERS
Gym Induction and Orientation Session
GYM-INDUCTION-SESSION-SOP-248 · GYM FLOOR TEAM - PERSONAL TRAINERS
Guest Injury Response and First Aid Escalation
GYM-INJURY-FIRSTAID-SOP-262 · GYM FLOOR TEAM - PERSONAL TRAINERS
Member Conduct and Etiquette Management
GYM-MEMBER-CONDUCT-SOP-253 · GYM FLOOR TEAM - PERSONAL TRAINERS
Fitness Programme Quick Start for New Members
GYM-NEW-MEMBER-QUICKSTART-SOP-254 · GYM FLOOR TEAM - PERSONAL TRAINERS
Peak Period Gym Floor Management
GYM-PEAK-MGMT-SOP-252 · GYM FLOOR TEAM - PERSONAL TRAINERS
Preventive Maintenance Request Process
GYM-PREVENTIVE-MAINT-SOP-260 · GYM FLOOR TEAM - PERSONAL TRAINERS
Sanitiser, Wipes and Consumables Refill Procedure
GYM-SANITISER-REFILL-SOP-258 · GYM FLOOR TEAM - PERSONAL TRAINERS
Studio and Gym Towel Management
GYM-TOWEL-MGMT-SOP-257 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Assessment and Goal Setting Session
PT-ASSESS-GOALSET-SOP-280 · GYM FLOOR TEAM - PERSONAL TRAINERS
Informed Consent and Health Screening for PT
PT-CONSENT-HEALTHSCREEN-SOP-282 · GYM FLOOR TEAM - PERSONAL TRAINERS
Confidential Handling of Client Fitness Data
PT-DATA-CONFIDENTIALITY-SOP-291 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Enquiry Handling and Consultation Booking
PT-ENQUIRY-CONSULT-SOP-279 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Goal Review and Re-Assessment Session
PT-GOAL-REVIEW-REASSESS-SOP-287 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Late Cancellation and No-Show Handling
PT-LATECANCEL-NOSHOW-SOP-288 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Session Notes and Progress Tracking
PT-NOTES-PROGRESS-SOP-286 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Package Purchase and Redemption
PT-PACKAGE-PURCHASE-REDEEM-SOP-284 · GYM FLOOR TEAM - PERSONAL TRAINERS
Programme Design and Documentation
PT-PROGRAMME-DESIGN-SOP-281 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Refund and Transfer Policy
PT-REFUND-TRANSFER-SOP-289 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Session Booking and Confirmation
PT-SESSION-BOOK-CONFIRM-SOP-283 · GYM FLOOR TEAM - PERSONAL TRAINERS
PT Session Delivery Standards
PT-SESSION-DELIVERY-SOP-285 · GYM FLOOR TEAM - PERSONAL TRAINERS
Trainer Conduct and Professional Standards
PT-TRAINER-CONDUCT-SOP-290 · GYM FLOOR TEAM - PERSONAL TRAINERS
Stain Treatment and Rewash Procedure
FAC-STAIN-REWASH-SOP-341 · HOUSEKEEPING TEAM
Stocking Amenities and Guest Supplies
HK-AMENITIES-STOCKING-SOP-337 · HOUSEKEEPING TEAM
Hourly Public Area Checks and Reset
HK-HOURLY-PUBLIC-CHECK-SOP-332 · HOUSEKEEPING TEAM
Linen Collection and Bagging Procedure
HK-LINEN-COLLECT-BAG-SOP-338 · HOUSEKEEPING TEAM
Linen Dispatch to Laundry and Tracking
HK-LINEN-DISPATCH-TRACK-SOP-339 · HOUSEKEEPING TEAM
Linen Receipt and Quality Checks
HK-LINEN-RECEIPT-QUALITY-SOP-340 · HOUSEKEEPING TEAM
Locker Room Cleaning Rotation
HK-LOCKER-CLEAN-ROTATION-SOP-333 · HOUSEKEEPING TEAM
Shower and Wet Area Descale Rotation
HK-SHOWER-DESCALE-ROTATION-SOP-336 · HOUSEKEEPING TEAM
Toilet and Vanity Station Check Rotation
HK-TOILET-VANITY-CHECK-SOP-334 · HOUSEKEEPING TEAM
Waste Removal and Segregation
HK-WASTE-SEGREGATION-SOP-335 · HOUSEKEEPING TEAM
Zone Cleaning Schedule and Sign-Off
HK-ZONE-CLEAN-SIGNOFF-SOP-331 · HOUSEKEEPING TEAM
Par Level Linen Count and Shortage Escalation
LIN-PARCOUNT-ESCAL-SOP-342 · HOUSEKEEPING TEAM
Locker Room Setup and Guest Amenities Install
OPS-LOCKER-SETUP-AMENITIES-SOP-426 · HOUSEKEEPING TEAM
Payroll Inputs Submission and Sign-Off
FIN-PAYROLL-INPUT-SIGNOFF-SOP-394 · HR & PEOPLE TEAM
Absence Reporting and Cover Management
HR-ABSENCE-COVER-MGMT-SOP-395 · HR & PEOPLE TEAM
Interview Scheduling and Interview Packs
HR-INTERVIEW-SCHED-SOP-385 · HR & PEOPLE TEAM
Leaver Process and Access Removal
HR-LEAVER-ACCESS-REMOVE-SOP-391 · HR & PEOPLE TEAM
Staff Locker Allocation and Access
HR-LOCKER-ACCESS-SOP-390 · HR & PEOPLE TEAM
Offer Issuance and Contract Acceptance
HR-OFFER-CONTRACT-SOP-387 · HR & PEOPLE TEAM
New Starter Onboarding and Induction Scheduling
HR-ONBOARD-SCHED-SOP-388 · HR & PEOPLE TEAM
Overtime Approval and Control
HR-OVERTIME-APPROVAL-SOP-396 · HR & PEOPLE TEAM
Probation Review and Competency Gate Process
HR-PROBATION-GATE-SOP-409 · HR & PEOPLE TEAM
Recruitment Requisition and Approval
HR-REQ-APPROVAL-SOP-384 · HR & PEOPLE TEAM
Reference Checks and Right-to-Work Verification
HR-RIGHTWORK-CHECK-SOP-386 · HR & PEOPLE TEAM
Rota Build and Approval Process
HR-ROTA-BUILD-SOP-392 · HR & PEOPLE TEAM
Timekeeping and Attendance Management
HR-TIMEKEEPING-MGMT-SOP-393 · HR & PEOPLE TEAM
Uniform Ordering and Issue
HR-UNIFORM-ISSUE-SOP-389 · HR & PEOPLE TEAM
Asset Register Update and Equipment Tagging
ASSET-REGISTER-TAG-SOP-349 · MAINTENANCE & ENGINEERING TEAM
Deep Cleaning Programme and Frequency Standard
CLN-DEEPCLEAN-PROG-SOP-343 · MAINTENANCE & ENGINEERING TEAM
Out-of-Order Area Cleaning and Re-Opening
CLN-OOO-REOPEN-SOP-344 · MAINTENANCE & ENGINEERING TEAM
Seasonal Deep Clean Plan and Closeout
CLN-SEASONAL-DEEP-SOP-345 · MAINTENANCE & ENGINEERING TEAM
Water Temperature Anti-Scald Controls Verification
FAC-ANTISCALD-CHECK-SOP-355 · MAINTENANCE & ENGINEERING TEAM
HVAC Comfort Set-Point Control for Wellness Areas
FAC-HVAC-SETPOINT-SOP-351 · MAINTENANCE & ENGINEERING TEAM
Ambient Lighting Control and Scene Management
FAC-LIGHTING-SCENE-SOP-352 · MAINTENANCE & ENGINEERING TEAM
Power Failure and Emergency Lighting Procedure
FAC-POWER-FAILURE-EMERGENCYLIGHT-SOP-442 · MAINTENANCE & ENGINEERING TEAM
Water Failure and Service Suspension Procedure
FAC-WATER-FAILURE-SUSPENSION-SOP-443 · MAINTENANCE & ENGINEERING TEAM
Water Pressure and Temperature Monitoring
FAC-WATER-PRESSURE-SOP-354 · MAINTENANCE & ENGINEERING TEAM
Accident, Near Miss and Incident Reporting
HSE-ACCIDENT-NEARMISS-INCIDENT-REPORT-SOP-452 · MAINTENANCE & ENGINEERING TEAM
Chemical Spill Response Procedure
HSE-CHEMICAL-SPILL-RESPONSE-SOP-445 · MAINTENANCE & ENGINEERING TEAM
COSHH Chemical Storage and Handling
HSE-COSHH-STORAGE-HANDLING-SOP-444 · MAINTENANCE & ENGINEERING TEAM
Electrical Safety Inspection and Certificates Control
HSE-ELECTRICAL-SAFETY-CERTS-SOP-448 · MAINTENANCE & ENGINEERING TEAM
Fire Door and Escape Route Daily Checks
HSE-FIRE-DOOR-ESCAPEROUTE-CHECKS-SOP-454 · MAINTENANCE & ENGINEERING TEAM
Gas Safety Certificate Management (Where Applicable)
HSE-GAS-SAFETY-CERTS-SOP-449 · MAINTENANCE & ENGINEERING TEAM
Legionella Control and Water Safety Plan
HSE-LEGIONELLA-WATER-SAFETY-SOP-446 · MAINTENANCE & ENGINEERING TEAM
PAT Testing Coordination and Records
HSE-PAT-TESTING-RECORDS-SOP-447 · MAINTENANCE & ENGINEERING TEAM
Pool Safety Operating Procedures (PSOP) Management
HSE-POOL-PSOP-MANAGEMENT-SOP-450 · MAINTENANCE & ENGINEERING TEAM
Risk Assessment Review and Sign-Off Procedure
HSE-RISK-ASSESS-REVIEW-SIGNOFF-SOP-451 · MAINTENANCE & ENGINEERING TEAM
Safeguarding and Vulnerable Person Procedure
HSE-SAFEGUARDING-VULNERABLE-PERSON-SOP-453 · MAINTENANCE & ENGINEERING TEAM
Contractor Access and Permit Control
MAINT-CONTRACTOR-PERMIT-SOP-348 · MAINTENANCE & ENGINEERING TEAM
Planned Preventive Maintenance Schedule Management
MAINT-PPM-SCHED-SOP-346 · MAINTENANCE & ENGINEERING TEAM
Reactive Maintenance Request and Tracking
MAINT-REACTIVE-TRACK-SOP-347 · MAINTENANCE & ENGINEERING TEAM
Snag List Management and Closure Verification
MAINT-SNAG-CLOSE-SOP-350 · MAINTENANCE & ENGINEERING TEAM
Ice Bath Equipment Maintenance and Checks
THER-ICEBATH-MAINT-SOP-358 · MAINTENANCE & ENGINEERING TEAM
Steam and Sauna Equipment Safety Checks
THER-STEAMSAUNA-SAFE-SOP-357 · MAINTENANCE & ENGINEERING TEAM
Towel Warmer Safety Checks and Cleaning
THER-TOWELWARMER-SOP-360 · MAINTENANCE & ENGINEERING TEAM
Member Access Rules and Peak-Time Controls
MEM-ACCESS-RULES-SOP-171 · MEMBERSHIP
Membership Arrears Chasing and Escalation
MEM-ARREARS-ESCALATION-SOP-169 · MEMBERSHIP
Member Behaviour Management and Conduct
MEM-BEHAVIOUR-CONDUCT-SOP-175 · MEMBERSHIP
Member Benefit Redemption (Spa, Gym, Classes)
MEM-BENEFIT-REDEMPTION-SOP-174 · MEMBERSHIP
Membership Billing Run and Reconciliation
MEM-BILLING-RUN-SOP-163 · MEMBERSHIP
Member Booking Priority and Holds Management
MEM-BOOKING-PRIORITY-SOP-173 · MEMBERSHIP
Membership Cancellation and Notice Handling
MEM-CANCELLATION-NOTICE-SOP-167 · MEMBERSHIP
Member Complaints and Service Recovery
MEM-COMPLAINTS-RECOVERY-SOP-180 · MEMBERSHIP
Corporate Membership Enquiry and Proposal Handling
MEM-CORPORATE-ENQUIRY-SOP-161 · MEMBERSHIP
Direct Debit Setup and Verification
MEM-DD-SETUP-SOP-158 · MEMBERSHIP
Membership Enquiry Handling and Qualification
MEM-ENQUIRY-QUALIFY-SOP-155 · MEMBERSHIP
Failed Payment Recovery Process
MEM-FAILED-PAYMENT-SOP-164 · MEMBERSHIP
Family Add-On Membership Setup and Controls
MEM-FAMILY-ADDON-SOP-162 · MEMBERSHIP
Quarterly Member Feedback Survey Process
MEM-FEEDBACK-QUARTERLY-SOP-183 · MEMBERSHIP
Founder Member Offer Management
MEM-FOUNDER-OFFER-SOP-160 · MEMBERSHIP
Membership Freeze and Suspension Processing
MEM-FREEZE-SUSPEND-SOP-165 · MEMBERSHIP
Member Guest Sign-In and Liability Waiver
MEM-GUEST-SIGNIN-WAIVER-SOP-176 · MEMBERSHIP
Guest Pass Allocation and Tracking
MEM-GUESTPASS-TRACKING-SOP-172 · MEMBERSHIP
Monthly Membership KPI Review
MEM-KPI-MONTHLY-SOP-181 · MEMBERSHIP
Member Locker Allocation and Key Control
MEM-LOCKER-ALLOCATION-SOP-177 · MEMBERSHIP
Member Welcome Onboarding and First Visit
MEM-ONBOARDING-FIRSTVISIT-SOP-159 · MEMBERSHIP
Membership Payment Method Update Process
MEM-PAYMENT-UPDATE-SOP-170 · MEMBERSHIP
Refunds and Fee Adjustments Approval Flow
MEM-REFUND-APPROVAL-SOP-168 · MEMBERSHIP
Renewal Reminder and Re-Contracting Process
MEM-RENEWAL-RECONTRACT-SOP-178 · MEMBERSHIP
Retention Outreach and Save Process
MEM-RETENTION-SAVE-SOP-179 · MEMBERSHIP
Membership Sign-Up and Contract Completion
MEM-SIGNUP-CONTRACT-SOP-157 · MEMBERSHIP
Membership Tour and Consultation Process
MEM-TOUR-CONSULT-SOP-156 · MEMBERSHIP
Membership Upgrade and Downgrade Processing
MEM-UPGRADE-DOWNGRADE-SOP-166 · MEMBERSHIP
Member Usage Review and Intervention Process
MEM-USAGE-INTERVENTION-SOP-182 · MEMBERSHIP
Maximum Capacity Control and Queueing
THER-CAPACITY-CONTROL-SOP-233 · POOL TEAM
Chemical Dosing and Storage Control
THER-CHEM-STORAGE-SOP-227 · POOL TEAM
Contamination Event Response and Closure
THER-CONTAMINATION-RESPONSE-SOP-240 · POOL TEAM
Faecal Incident Response Procedure
THER-FAECAL-INCIDENT-SOP-243 · POOL TEAM
Children and Family Access Rules
THER-FAMILY-ACCESS-SOP-234 · POOL TEAM
Filtration Backwash and Maintenance Routine
THER-FILTRATION-MAINT-SOP-229 · POOL TEAM
Thermal Suite Guest Guidance and Etiquette Briefing
THER-GUEST-GUIDANCE-SOP-238 · POOL TEAM
Guest Supervision and Behaviour Monitoring
THER-GUEST-SUPERVISION-SOP-232 · POOL TEAM
Ice Bath Start-Up and Shutdown Procedure
THER-ICEBATH-START-SOP-224 · POOL TEAM
Thermal Overheating and Guest Distress Response
THER-OVERHEAT-RESPONSE-SOP-241 · POOL TEAM
Pool Plant Room Access and Safety
THER-PLANTROOM-ACCESS-SOP-228 · POOL TEAM
Rescue Equipment and Lifesaving Aids Check
THER-RESCUE-EQUIP-CHECK-SOP-231 · POOL TEAM
Poolside Signage Placement and Daily Check
THER-SIGNAGE-DAILY-CHECK-SOP-237 · POOL TEAM
Slip Hazard Patrol and Immediate Controls
THER-SLIP-HAZARD-SOP-236 · POOL TEAM
Thermal Suite Start-Up and Shutdown Procedure
THER-STARTUP-SHUTDOWN-SOP-223 · POOL TEAM
Towel and Robe Station Management
THER-TOWEL-STATION-SOP-235 · POOL TEAM
Vomitus Contamination Response Procedure
THER-VOMITUS-RESPONSE-SOP-244 · POOL TEAM
Calibration of Water Testing Equipment
THER-WATER-CALIBRATION-SOP-230 · POOL TEAM
Daily Water Testing and Logging
THER-WATER-DAILY-LOG-SOP-225 · POOL TEAM
Water Feature Failure and Isolation Procedure
THER-WATERFEATURE-ISOLATION-SOP-242 · POOL TEAM
Wet Area Incident Response and Reporting
THER-WETAREA-INCIDENT-SOP-239 · POOL TEAM
Aftercare Email Dispatch and Record
REC-AFTERCARE-EMAIL-SOP-045 · RECEPTION TEAM
Send Aftercare and Follow-Up (Manual Trigger)
REC-AFTERCARE-MANUAL-SOP-095 · RECEPTION TEAM
Create Booking Notes for Allergies and Medical Alerts
REC-ALLERGY-NOTES-SOP-073 · RECEPTION TEAM
Guest Arrival Greeting and Welcome
REC-ARRIVE-SOP-018 · RECEPTION TEAM
Assign Room and Resource to Booking
REC-ASSIGN-ROOM-SOP-058 · RECEPTION TEAM
Assign Therapist to Booking
REC-ASSIGN-THER-SOP-057 · RECEPTION TEAM
Book4Time End-of-Day Close and Reconciliation
REC-B4T-CLOSE-SOP-049 · RECEPTION TEAM
Book4Time Daily Log-In and System Health Check
REC-B4T-LOGIN-SOP-048 · RECEPTION TEAM
Book4Time Printer, Receipt and Email Output Checks
REC-B4T-OUTPUT-SOP-050 · RECEPTION TEAM
Birthday and Occasion Email Scheduling
REC-BDAY-EMAIL-SOP-046 · RECEPTION TEAM
Create Group Exercise Class Booking
REC-BOOK-CLASS-SOP-054 · RECEPTION TEAM
Create Gym Access Booking or Day Pass
REC-BOOK-GYM-SOP-053 · RECEPTION TEAM
Create Linked Bookings for Couples or Groups
REC-BOOK-LINKED-SOP-061 · RECEPTION TEAM
Create Multi-Service Itinerary Booking
REC-BOOK-MULTI-SOP-060 · RECEPTION TEAM
Create Personal Training Session Booking
REC-BOOK-PT-SOP-055 · RECEPTION TEAM
Create Spa Day Package Booking
REC-BOOK-SPADAY-SOP-052 · RECEPTION TEAM
Create Spa Treatment Booking
REC-BOOK-TREAT-SOP-051 · RECEPTION TEAM
Create Walk-In Booking
REC-BOOK-WALKIN-SOP-056 · RECEPTION TEAM
Apply Buffers and Setup Times
REC-BUFFER-SETUP-SOP-059 · RECEPTION TEAM
Apply Cancellation Policy Charges
REC-CANCEL-CHARGE-SOP-076 · RECEPTION TEAM
Send Cancellation Confirmation and Policy Summary
REC-CANCEL-CONFIRM-SOP-098 · RECEPTION TEAM
Cancel Booking and Apply Policy
REC-CANCEL-POL-SOP-068 · RECEPTION TEAM
Change Service Type on Existing Booking
REC-CHANGE-SERV-SOP-064 · RECEPTION TEAM
Children and Young Persons Access Management
REC-CHILD-ACC-SOP-036 · RECEPTION TEAM
Fitness Class Arrival and Studio Check-In
REC-CLASS-CHECK-SOP-027 · RECEPTION TEAM
Guest Complaint Intake and Triage
REC-COMP-TRIAGE-SOP-033 · RECEPTION TEAM
Send Booking Confirmation (Manual Trigger)
REC-CONFIRM-MANUAL-SOP-093 · RECEPTION TEAM
Resend Confirmation and Updated Itinerary
REC-CONFIRM-RESEND-SOP-097 · RECEPTION TEAM
Conversion Standards for Enquiries to Bookings
REC-CONV-STD-SOP-009 · RECEPTION TEAM
Daily Guest Amenity and Collateral Setup
REC-DAILY-AMEN-SOP-005 · RECEPTION TEAM
Guest Data Consent Capture and Preferences Recording
REC-DATA-CONSENT-SOP-040 · RECEPTION TEAM
Service Delay Communication to Guests
REC-DELAY-COMM-SOP-032 · RECEPTION TEAM
Guest Departure and Farewell Standards
REC-DEPART-STD-SOP-041 · RECEPTION TEAM
Take Deposit at Time of Booking
REC-DEPOSIT-SOP-074 · RECEPTION TEAM
Apply Discount or Promotion Code
REC-DISCOUNT-APPLY-SOP-080 · RECEPTION TEAM
Apply Staff/Resident/Hotel Guest Discount Rules
REC-DISCOUNT-RULES-SOP-083 · RECEPTION TEAM
Duplicate Booking Resolution
REC-DUPLICATE-BOOK-SOP-101 · RECEPTION TEAM
Resolve Duplicate Guest Profiles
REC-DUPLICATE-GUEST-SOP-103 · RECEPTION TEAM
Troubleshoot Email Deliverability and Bounces
REC-EMAIL-TROUBLE-SOP-105 · RECEPTION TEAM
Email Enquiry Handling and Response Standards
REC-ENQ-EMAIL-SOP-007 · RECEPTION TEAM
Telephone Enquiry Handling and Lead Capture
REC-ENQ-TEL-SOP-006 · RECEPTION TEAM
Website and Online Enquiry Triage
REC-ENQ-WEB-SOP-008 · RECEPTION TEAM
Guest Escort and Wayfinding Standards
REC-ESCORT-SOP-025 · RECEPTION TEAM
Party and Event Booking Enquiry Handling
REC-EVENT-SOP-017 · RECEPTION TEAM
Post-Visit Follow-Up and Feedback Request
REC-FOLLOWUP-SOP-043 · RECEPTION TEAM
Apply Service Charge or Gratuity Settings
REC-GRATUITY-SETUP-SOP-084 · RECEPTION TEAM
Group and Corporate Booking Handling
REC-GROUP-SOP-011 · RECEPTION TEAM
Gym Guest Check-In and Orientation
REC-GYM-CHECK-SOP-022 · RECEPTION TEAM
Send Spa Menu and Information Pack to Enquirers
REC-INFO-SEND-SOP-013 · RECEPTION TEAM
Late Arrival Management and Re-Planning
REC-LATE-ARR-SOP-030 · RECEPTION TEAM
Locker Allocation and Key Control
REC-LOCKER-SOP-024 · RECEPTION TEAM
Lost Property Intake and Guest Return Process
REC-LOSTPROP-SOP-044 · RECEPTION TEAM
Medical and Accessibility Needs Flagging at Check-In
REC-MED-ACC-SOP-029 · RECEPTION TEAM
Member Check-In and Access Verification
REC-MEM-CHECK-SOP-020 · RECEPTION TEAM
Book Class for Member Using Benefit Entitlement
REC-MEM-CLASS-SOP-062 · RECEPTION TEAM
Membership Information Email and Terms Dispatch
REC-MEM-INFO-SOP-014 · RECEPTION TEAM
Handling Overdue Membership Payments Enquiries
REC-MEM-OVERDUE-SOP-037 · RECEPTION TEAM
Redeem Membership Benefit for Booking
REC-MEMBEN-REDEEM-SOP-085 · RECEPTION TEAM
Update Member Profile and Notes
REC-MEMBER-PROFILE-UPD-SOP-089 · RECEPTION TEAM
Sell Membership at Front Desk
REC-MEMBERSHIP-SELL-SOP-088 · RECEPTION TEAM
Process Membership Freeze Request at Front Desk
REC-MEMFREEZE-REQ-SOP-091 · RECEPTION TEAM
Update Membership Payment Method Details
REC-MEMPAYMENT-UPD-SOP-090 · RECEPTION TEAM
Book Member Priority Access Slot
REC-MEMPRIORITY-BOOK-SOP-086 · RECEPTION TEAM
Send Membership Renewal Reminder (Manual Trigger)
REC-MEMRENEW-MANUAL-SOP-099 · RECEPTION TEAM
Reinstate Suspended Membership After Payment
REC-MEMSUSP-REINSTATE-SOP-092 · RECEPTION TEAM
Send Membership Welcome Message (Manual Trigger)
REC-MEMWELCOME-MANUAL-SOP-096 · RECEPTION TEAM
Move Booking Between Therapists
REC-MOVE-THER-SOP-065 · RECEPTION TEAM
Apply No-Show Charges
REC-NOSHOW-CHARGE-SOP-077 · RECEPTION TEAM
No-Show Handling and Charge Communication
REC-NOSHOW-SOP-031 · RECEPTION TEAM
Add Notes, Alerts and Guest Preferences
REC-NOTES-PREF-SOP-067 · RECEPTION TEAM
Override Availability for Manager-Approved Booking
REC-OVERRIDE-AVAIL-SOP-070 · RECEPTION TEAM
Redeem Package Sessions
REC-PACKAGE-REDEEM-SOP-087 · RECEPTION TEAM
Payment Failure Handling at Front Desk
REC-PAYFAIL-HANDLING-SOP-102 · RECEPTION TEAM
Process Payment Link and Remote Payment
REC-PAYLINK-REMOTE-SOP-082 · RECEPTION TEAM
Pool and Thermal Access Control
REC-POOL-ACCESS-SOP-023 · RECEPTION TEAM
Compliment and Positive Feedback Capture
REC-POS-FEED-SOP-039 · RECEPTION TEAM
Process Prepayment for Packages
REC-PREPAY-PACK-SOP-075 · RECEPTION TEAM
Personal Training Client Arrival and Check-In
REC-PT-CHECK-SOP-028 · RECEPTION TEAM
Rebooking Conversation and Future Booking Capture
REC-REBOOK-SOP-042 · RECEPTION TEAM
Service Recovery Authorisation at Front Desk
REC-RECOVERY-AUTH-SOP-034 · RECEPTION TEAM
Process Partial Refund and Adjustments
REC-REFUND-PART-SOP-079 · RECEPTION TEAM
Process Refund to Original Method
REC-REFUND-SOP-078 · RECEPTION TEAM
Appointment Reminder Call Handling (Manual)
REC-REM-CALL-SOP-015 · RECEPTION TEAM
Send Appointment Reminder (Manual Trigger)
REC-REMINDER-MANUAL-SOP-094 · RECEPTION TEAM
Reschedule Booking and Maintain Resource Logic
REC-RESCHED-SOP-063 · RECEPTION TEAM
Retail Browsing Guest Support and Control
REC-RETAIL-SUP-SOP-026 · RECEPTION TEAM
Correct Misallocated Revenue or Service Code
REC-REVENUE-CORRECT-SOP-104 · RECEPTION TEAM
Review Request and Reputation Management Follow-Up
REC-REVIEW-MGMT-SOP-047 · RECEPTION TEAM
Change Room Allocation and Resolve Conflicts
REC-ROOM-CONFLICT-SOP-071 · RECEPTION TEAM
Same-Day Availability and Standby List Management
REC-SAMEDAY-SOP-016 · RECEPTION TEAM
Front Desk Shift Close and Handover Pack
REC-SHIFT-CLOSE-SOP-004 · RECEPTION TEAM
Front Desk Shift Start and System Readiness
REC-SHIFT-OPEN-SOP-003 · RECEPTION TEAM
Spa Day Guest Check-In and Briefing
REC-SPADAY-CHECK-SOP-021 · RECEPTION TEAM
Special Requests and Accessibility Booking Handling
REC-SPECACC-SOP-012 · RECEPTION TEAM
Split or Merge Bookings
REC-SPLIT-MERGE-SOP-066 · RECEPTION TEAM
System Outage Manual Booking Contingency
REC-SYSOUTAGE-CONT-SOP-100 · RECEPTION TEAM
Booking Verification and Guest Identification
REC-VERIFY-SOP-019 · RECEPTION TEAM
VIP and High-Profile Guest Handling at Front Desk
REC-VIP-HAND-SOP-035 · RECEPTION TEAM
Gift Voucher Enquiry and Expiry Handling
REC-VOUCH-ENQ-SOP-038 · RECEPTION TEAM
Redeem Gift Voucher Against Booking
REC-VOUCHER-REDEEM-SOP-081 · RECEPTION TEAM
Convert Waitlist Entry to Confirmed Booking
REC-WAIT-CONVERT-SOP-072 · RECEPTION TEAM
Waitlist Handling and Guest Callback
REC-WAIT-SOP-010 · RECEPTION TEAM
Create and Manage Waitlist
REC-WAITLIST-MGMT-SOP-069 · RECEPTION TEAM
Retail Display Build and Merchandising Setup
RET-DISPLAY-MERCH-SOP-425 · RETAIL TEAM
Retail Complaints and Quality Issues Handling
RTL-COMPLAINTS-QUALITY-SOP-302 · RETAIL TEAM
Cross-Sell from Treatment to Retail Handover
RTL-CROSSSELL-TREATMENT-HANDOVER-SOP-298 · RETAIL TEAM
Daily Stock Spot Check and Variance Reporting
RTL-DAILY-STOCK-VARIANCE-SOP-306 · RETAIL TEAM
Damaged Goods and Write-Off Procedure
RTL-DAMAGED-WRITEOFF-SOP-300 · RETAIL TEAM
Retail Delivery Receiving and Verification
RTL-DELIVERY-RECEIVING-VERIFY-SOP-303 · RETAIL TEAM
FIFO Rotation and Expiry Date Checks
RTL-FIFO-EXPIRY-CHECK-SOP-305 · RETAIL TEAM
Retail Opening Display Standards
RTL-OPEN-DISPLAY-SOP-292 · RETAIL TEAM
Retail Planogram Setup and Maintenance
RTL-PLANOGRAM-SETUP-SOP-293 · RETAIL TEAM
Retail Promotion Script and Offer Disclosure
RTL-PROMO-SCRIPT-DISCLOSURE-SOP-301 · RETAIL TEAM
Promotion Setup and POS Messaging
RTL-PROMO-SETUP-POS-SOP-296 · RETAIL TEAM
Reorder Thresholds and Supplier Ordering
RTL-REORDER-SUPPLIER-ORDER-SOP-308 · RETAIL TEAM
Retail Returns and Exchanges
RTL-RETURNS-EXCHANGES-SOP-299 · RETAIL TEAM
Retail Sales Conversation Standards
RTL-SALES-CONVERSATION-SOP-297 · RETAIL TEAM
Sampling and Gift-With-Purchase Controls
RTL-SAMPLING-GWP-CONTROL-SOP-295 · RETAIL TEAM
Stock Storage, Security and Segregation
RTL-STOCK-STORAGE-SECURITY-SOP-304 · RETAIL TEAM
Stock Transfer Between Locations (If Applicable)
RTL-STOCK-TRANSFER-SOP-309 · RETAIL TEAM
Stock Write-Off Approval and Recording
RTL-STOCK-WRITEOFF-APPROVAL-SOP-310 · RETAIL TEAM
Formal Stocktake and Reconciliation
RTL-STOCKTAKE-RECONCILE-SOP-307 · RETAIL TEAM
Tester Setup, Hygiene and Replacement
RTL-TESTER-SETUP-HYGIENE-SOP-294 · RETAIL TEAM
Defibrillator Access and Use Protocol
HSE-DEFIB-ACCESS-USE-SOP-440 · SECURITY TEAM
Emergency Drill Planning and Execution
HSE-EMERGENCY-DRILL-PLAN-SOP-430 · SECURITY TEAM
Fire Alarm Response and Evacuation
HSE-FIRE-ALARM-EVAC-SOP-438 · SECURITY TEAM
Medical Emergency Response and First Aid
HSE-MEDICAL-EMERGENCY-FIRSTAID-SOP-439 · SECURITY TEAM
CCTV Review Request and Evidence Handling
SEC-CCTV-EVIDENCE-SOP-366 · SECURITY TEAM
Security Incident Reporting and Escalation
SEC-INCIDENT-ESCAL-SOP-365 · SECURITY TEAM
Lost Property Control and Secure Storage
SEC-LOSTPROP-CTRL-SOP-367 · SECURITY TEAM
Major Incident Lockdown Procedure
SEC-MAJOR-INCIDENT-LOCKDOWN-SOP-441 · SECURITY TEAM
Key and Locker Master Key Control
SEC-MASTERKEY-CTRL-SOP-363 · SECURITY TEAM
Staff Access Control and Restricted Areas Procedure
SEC-STAFF-ACCESS-SOP-364 · SECURITY TEAM
Unruly Guest Management and Removal Procedure
SEC-UNRULY-GUEST-REMOVAL-SOP-368 · SECURITY TEAM
Documented Evidence Collection for Audits
AUD-AUDIT-EVIDENCE-COLLECTION-SOP-462 · SPA MANAGEMENT TEAM
Internal Audit Programme and Schedule
AUD-INTERNAL-AUDIT-PROGRAMME-SCHEDULE-SOP-460 · SPA MANAGEMENT TEAM
Non-Conformance Reporting and Corrective Actions
AUD-NONCONFORMANCE-CORRECTIVE-ACTION-SOP-461 · SPA MANAGEMENT TEAM
Membership Tier Design and Pricing Sign-Off Process
COM-MEMBERSHIP-TIER-SIGNOFF-SOP-416 · SPA MANAGEMENT TEAM
Weekly Commercial Performance Review
COM-WEEKLY-PERF-REVIEW-SOP-378 · SPA MANAGEMENT TEAM
Guest Journey Design Workshops and Outputs
DES-GUEST-JOURNEY-WORKSHOP-SOP-415 · SPA MANAGEMENT TEAM
Signage and Wayfinding Content Approval
DES-SIGNAGE-WAYFINDING-APPROVAL-SOP-421 · SPA MANAGEMENT TEAM
Equipment Delivery Acceptance and Commissioning Control
FAC-EQUIPMENT-COMMISSIONING-SOP-423 · SPA MANAGEMENT TEAM
Cash Handling Security and Escort Procedure
FIN-CASH-ESCORT-SEC-SOP-370 · SPA MANAGEMENT TEAM
Fraud Prevention and Suspicious Transaction Reporting
FIN-FRAUD-SUSPICIOUS-TRANSACTION-REPORT-SOP-458 · SPA MANAGEMENT TEAM
Payment Card Compliance and PCI Controls
FIN-PCI-PAYMENT-COMPLIANCE-SOP-457 · SPA MANAGEMENT TEAM
Incident Data Breach Reporting and Response
GOV-DATA-BREACH-INCIDENT-RESPONSE-SOP-459 · SPA MANAGEMENT TEAM
GDPR Subject Access Request Handling
GOV-GDPR-SAR-HANDLING-SOP-456 · SPA MANAGEMENT TEAM
SOP Library Build and Governance Setup
GOV-SOP-LIBRARY-CONTROL-SOP-414 · SPA MANAGEMENT TEAM
Recruitment Campaign Launch and Tracking
HR-RECRUITMENT-CAMPAIGN-SOP-422 · SPA MANAGEMENT TEAM
Weekly Health and Safety Review
HSE-WEEKLY-REVIEW-SOP-379 · SPA MANAGEMENT TEAM
Daily Leadership Briefing and Priorities
OPS-DAILY-LEAD-BRIEF-SOP-371 · SPA MANAGEMENT TEAM
Daily Risk Review and Controls Confirmation
OPS-DAILY-RISK-REVIEW-SOP-375 · SPA MANAGEMENT TEAM
Daily Stand-Up Meeting Agenda and Actions
OPS-DAILY-STANDUP-MTG-SOP-381 · SPA MANAGEMENT TEAM
Daily Duty Manager Rounds and Standards Check
OPS-DUTY-MGR-ROUNDS-SOP-372 · SPA MANAGEMENT TEAM
Operational Escalation and Decision Protocol
OPS-ESCALATION-PROTOCOL-SOP-382 · SPA MANAGEMENT TEAM
Daily Guest Feedback Review and Actions
OPS-GUEST-FEEDBACK-DAILY-SOP-373 · SPA MANAGEMENT TEAM
Major Incident Command and Communication
OPS-MAJOR-INCIDENT-CMD-SOP-383 · SPA MANAGEMENT TEAM
Opening Week KPI Monitoring and Rapid Fix Protocol
OPS-OPENING-KPI-RAPIDFIX-SOP-435 · SPA MANAGEMENT TEAM
Opening Week Daily Debrief and Action Log
OPS-OPENING-WEEK-DEBRIEF-SOP-434 · SPA MANAGEMENT TEAM
30-Day Post-Opening Review and Improvement Plan
OPS-POST30DAY-REVIEW-SOP-437 · SPA MANAGEMENT TEAM
Daily Priorities Board Update Procedure
OPS-PRIORITIES-BOARD-SOP-376 · SPA MANAGEMENT TEAM
Soft Launch Day-One Control Procedure
OPS-SOFT-LAUNCH-DAYONE-SOP-433 · SPA MANAGEMENT TEAM
Soft Opening Readiness Review and Sign-Off
OPS-SOFT-OPEN-READINESS-SOP-432 · SPA MANAGEMENT TEAM
Stabilisation Period Staffing and Service Adjustments
OPS-STABILISATION-PERIOD-SOP-436 · SPA MANAGEMENT TEAM
Daily Staffing Adjustment and Redeployment
OPS-STAFF-REALLOCATE-SOP-374 · SPA MANAGEMENT TEAM
Weekly Operations Review Meeting Process
OPS-WEEKLY-OPS-REVIEW-SOP-377 · SPA MANAGEMENT TEAM
Pre-Opening Critical Path and Milestone Control
PRE-CRITICAL-PATH-SOP-411 · SPA MANAGEMENT TEAM
Pre-Opening Room Readiness Standards Definition
PRE-ROOM-READINESS-STDS-SOP-413 · SPA MANAGEMENT TEAM
Pre-Opening Site Walkthrough and Snag Capture Standard
PRE-SITE-SNAG-WALK-SOP-412 · SPA MANAGEMENT TEAM
Pre-Opening Stakeholder Map and Contact Tree
PRE-STAKEHOLDER-MAP-SOP-410 · SPA MANAGEMENT TEAM
Linen Specification and Procurement Control
PROC-LINEN-SPEC-SOP-420 · SPA MANAGEMENT TEAM
Opening Stock Par Level Definition and Ordering Control
PROC-STOCK-PAR-ORDERING-SOP-418 · SPA MANAGEMENT TEAM
Uniform Procurement and Issue Control
PROC-UNIFORM-ISSUE-SOP-419 · SPA MANAGEMENT TEAM
Monthly Quality and Audit Review
QUAL-MONTHLY-AUDIT-SOP-380 · SPA MANAGEMENT TEAM
Retail Range Design and Price Architecture Sign-Off
RET-RANGE-PRICE-SIGNOFF-SOP-417 · SPA MANAGEMENT TEAM
Member Access Control and ID Verification
SEC-MEMBER-IDCTRL-SOP-361 · SPA MANAGEMENT TEAM
Workplace Violence and Threat Response Procedure
SEC-WORKPLACE-VIOLENCE-THREAT-RESPONSE-SOP-455 · SPA MANAGEMENT TEAM
Create Add-Ons and Upgrades
SYS-ADDON-UPGRADE-SOP-114 · SPA MANAGEMENT TEAM
Book4Time End-to-End Transaction Testing
SYS-B4T-END2END-TEST-SOP-431 · SPA MANAGEMENT TEAM
Configure Buffers, Setup and Cleanup Times
SYS-BUFFER-TIMES-SOP-122 · SPA MANAGEMENT TEAM
Configure Cancellation and No-Show Rules
SYS-CANCEL-RULES-SOP-123 · SPA MANAGEMENT TEAM
Configure Maximum Capacity by Area
SYS-CAPACITY-AREA-SOP-130 · SPA MANAGEMENT TEAM
Configure Class Capacity and Studio Resources
SYS-CLASS-CAPACITY-SOP-133 · SPA MANAGEMENT TEAM
Build Class Catalogue and Categories
SYS-CLASS-CATALOGUE-SOP-116 · SPA MANAGEMENT TEAM
Set Up Daily Management Snapshot Dashboard
SYS-DASHBOARD-MGMT-SOP-149 · SPA MANAGEMENT TEAM
Validate Reporting Accuracy and Data Hygiene
SYS-DATA-VALIDATION-SOP-148 · SPA MANAGEMENT TEAM
Configure Deposits and Prepayment Rules
SYS-DEPOSIT-RULES-SOP-124 · SPA MANAGEMENT TEAM
Configure Email Template Library and Tone of Voice
SYS-EMAIL-TEMPLATE-LIBRARY-SOP-143 · SPA MANAGEMENT TEAM
Go-Live Cutover and Support Plan
SYS-GOLIVE-CUTOVER-SOP-153 · SPA MANAGEMENT TEAM
Configure Public Holidays and Seasonal Hours
SYS-HOLIDAY-HOURS-SOP-132 · SPA MANAGEMENT TEAM
Post-Go-Live Hypercare Issue Triage Process
SYS-HYPERCARE-TRIAGE-SOP-154 · SPA MANAGEMENT TEAM
Configure Joining Fees and One-Off Charges
SYS-JOINFEE-CHARGES-SOP-126 · SPA MANAGEMENT TEAM
Create Maintenance Holds and Blackout Dates
SYS-MAINT-HOLDS-SOP-131 · SPA MANAGEMENT TEAM
Configure Membership Billing Cycles
SYS-MEM-BILLING-SOP-136 · SPA MANAGEMENT TEAM
Configure Freeze, Suspension and Cancellation Logic
SYS-MEM-FREEZE-LOGIC-SOP-137 · SPA MANAGEMENT TEAM
Configure Member Pricing Rules
SYS-MEM-PRICING-SOP-138 · SPA MANAGEMENT TEAM
Build Membership Tiers and Benefits
SYS-MEM-TIERS-SOP-135 · SPA MANAGEMENT TEAM
Build Service Menu Architecture
SYS-MENU-ARCHITECTURE-SOP-112 · SPA MANAGEMENT TEAM
Configure Manager Approval Roles for Discounts and Refunds
SYS-MGR-APPROVAL-ROLES-SOP-111 · SPA MANAGEMENT TEAM
Create Packages and Bundles
SYS-PACKAGE-BUILD-SOP-115 · SPA MANAGEMENT TEAM
Configure Payment Gateway Integration
SYS-PAY-GATEWAY-SOP-139 · SPA MANAGEMENT TEAM
Permission Matrix Setup and Review
SYS-PERM-MATRIX-SOP-107 · SPA MANAGEMENT TEAM
Pre-Go-Live System Test Script Execution
SYS-PREGO-LIVE-TEST-SOP-151 · SPA MANAGEMENT TEAM
Set Base Pricing and Price Lists
SYS-PRICING-BASE-SOP-120 · SPA MANAGEMENT TEAM
Configure Peak and Off-Peak Pricing Rules
SYS-PRICING-PEAKOFF-SOP-121 · SPA MANAGEMENT TEAM
Configure Promotional Codes and Campaign Rules
SYS-PROMO-CODES-SOP-127 · SPA MANAGEMENT TEAM
Configure PT Resources and Trainer Capacities
SYS-PT-CAPACITY-SOP-134 · SPA MANAGEMENT TEAM
Build Personal Training Products and Packages
SYS-PT-PRODUCTS-SOP-117 · SPA MANAGEMENT TEAM
Configure Reception Override Permissions
SYS-REC-OVERRIDE-PERM-SOP-110 · SPA MANAGEMENT TEAM
Configure Receipt Branding and Legal Text
SYS-RECEIPT-BRANDING-SOP-142 · SPA MANAGEMENT TEAM
Configure Receipt and Tax Invoice Templates
SYS-RECEIPT-TEMPLATE-SOP-140 · SPA MANAGEMENT TEAM
Schedule Automated Report Distribution
SYS-REPORT-AUTOMATION-SOP-150 · SPA MANAGEMENT TEAM
Configure Daily Revenue Reports
SYS-REPORT-DAILYREV-SOP-144 · SPA MANAGEMENT TEAM
Configure Membership Performance Reports
SYS-REPORT-MEMBERSHIP-SOP-146 · SPA MANAGEMENT TEAM
Configure Retail Sales Reports
SYS-REPORT-RETAIL-SOP-147 · SPA MANAGEMENT TEAM
Configure Utilisation and Productivity Reports
SYS-REPORT-UTILISATION-SOP-145 · SPA MANAGEMENT TEAM
Configure Resource Allocation Rules
SYS-RESOURCE-ALLOC-SOP-129 · SPA MANAGEMENT TEAM
Build Room and Resource Inventory
SYS-RESOURCE-INVENTORY-SOP-128 · SPA MANAGEMENT TEAM
Configure Service Descriptions and Guest-Facing Copy
SYS-SERVICE-COPY-SOP-118 · SPA MANAGEMENT TEAM
Configure Service Images and Display Order
SYS-SERVICE-IMAGES-SOP-119 · SPA MANAGEMENT TEAM
Configure Tax and VAT Rules
SYS-TAX-VAT-SOP-125 · SPA MANAGEMENT TEAM
Therapist and Trainer Profile Management
SYS-THERAPIST-PROFILE-SOP-108 · SPA MANAGEMENT TEAM
Create Treatment Services and Variants
SYS-TREATMENT-CREATE-SOP-113 · SPA MANAGEMENT TEAM
User Acceptance Testing and Sign-Off
SYS-UAT-SIGNOFF-SOP-152 · SPA MANAGEMENT TEAM
Create User Accounts and Assign Roles
SYS-USER-ACCOUNTS-SOP-106 · SPA MANAGEMENT TEAM
Audit User Access and Remove Leavers
SYS-USER-AUDIT-ACCESS-SOP-109 · SPA MANAGEMENT TEAM
Configure Gift Voucher Products and Redemption Rules
SYS-VOUCHER-CONFIG-SOP-141 · SPA MANAGEMENT TEAM
Music System Control and Zoning
FAC-MUSIC-ZONING-SOP-353 · SPA SUPERVISORS
Treatment Room Setup Standardisation
OPS-TREATMENT-ROOM-STANDARDISE-SOP-424 · SPA SUPERVISORS
Retail High-Value Stock Security Controls
RET-HIVALUE-STOCK-SEC-SOP-369 · SPA SUPERVISORS
Guest Wristband and Access Token Management
SEC-WRISTBAND-TOKEN-SOP-362 · SPA SUPERVISORS
Treatment Bed Inspection and Servicing
THER-BED-SERVICE-SOP-356 · SPA SUPERVISORS
Add-On and Upgrade Delivery Standard
THER-ADDON-DELIV-SOP-201 · SPA THERAPISTS
Biohazard and Blood Spill Response in Treatment Areas
THER-BIOHAZARD-RESP-SOP-213 · SPA THERAPISTS
Body Treatment Service Delivery Standard
THER-BODY-DELIV-SOP-199 · SPA THERAPISTS
Treatment Cancellation Mid-Service Procedure
THER-CANCEL-MIDSVC-SOP-216 · SPA THERAPISTS
Consultation, Consent and Contraindications
THER-CONSULT-CONSENT-SOP-188 · SPA THERAPISTS
Product and Contraindication Recording Standard
THER-CONTRA-RECORD-SOP-219 · SPA THERAPISTS
Treatment Choreography Standards (General)
THER-CORE-CHOREO-SOP-196 · SPA THERAPISTS
Couples Treatment Service Delivery Standard
THER-COUPLE-DELIV-SOP-200 · SPA THERAPISTS
Facial Service Delivery Standard
THER-FACIAL-DELIV-SOP-198 · SPA THERAPISTS
Guest Preference Profile Updates and Notes Hygiene
THER-GUEST-PREF-NOTES-SOP-220 · SPA THERAPISTS
Guest Discomfort or Adverse Reaction Response
THER-GUEST-REACTION-SOP-215 · SPA THERAPISTS
Heat Therapy Safety (Steam, Hot Towels, Stones)
THER-HEAT-THERAPY-SOP-194 · SPA THERAPISTS
Clinical Incident Escalation Procedure
THER-INCIDENT-ESCALATE-SOP-217 · SPA THERAPISTS
Late Running Treatment Recovery Protocol
THER-LATE-RECOVERY-SOP-214 · SPA THERAPISTS
Linen Change and Bed Presentation Standard
THER-LINEN-BED-SOP-207 · SPA THERAPISTS
Massage Service Delivery Standard
THER-MASS-DELIV-SOP-197 · SPA THERAPISTS
Pregnancy and Medical Condition Handling
THER-MEDICAL-CONDITIONS-SOP-189 · SPA THERAPISTS
Minors Consent and Age Policy Procedure
THER-MINORS-CONSENT-SOP-193 · SPA THERAPISTS
Treatment Notes Completion Standard
THER-NOTES-COMPLETE-SOP-218 · SPA THERAPISTS
Patch Test Recording and Follow-Up
THER-PATCH-FOLLOWUP-SOP-195 · SPA THERAPISTS
Patch Test and Sensitivity Procedure
THER-PATCH-TEST-SOP-190 · SPA THERAPISTS
Client Privacy, Draping and Modesty Standard
THER-PRIVACY-DRAPING-SOP-191 · SPA THERAPISTS
Therapist Punctuality and Knock/Entry Standard
THER-PUNCTUALITY-SOP-204 · SPA THERAPISTS
Pre- and Post-Treatment Refreshment Service Standard
THER-REFRESH-SVC-SOP-205 · SPA THERAPISTS
Therapist-Guided Retail Recommendation Standard
THER-RETAIL-GUIDE-SOP-203 · SPA THERAPISTS
Treatment Room Closing and Shutdown
THER-ROOM-CLOSING-SOP-186 · SPA THERAPISTS
Treatment Room Opening Setup Standard
THER-ROOM-OPENING-SOP-185 · SPA THERAPISTS
Room Turnover and Reset Standard
THER-ROOM-RESET-SOP-206 · SPA THERAPISTS
Safeguarding and Vulnerable Guest Protocol in Treatment Areas
THER-SAFEGUARDING-SOP-192 · SPA THERAPISTS
Handling Sharps and Blades (Where Applicable)
THER-SHARPS-HANDLING-SOP-212 · SPA THERAPISTS
Therapist Shift End Sign-Off and Handover
THER-SHIFT-HANDOVER-SOP-187 · SPA THERAPISTS
Therapist Shift Start and Room Readiness
THER-SHIFT-START-SOP-184 · SPA THERAPISTS
Single-Use Item Control and Disposal
THER-SINGLEUSE-CONTROL-SOP-210 · SPA THERAPISTS
Spillage Management in Treatment Rooms
THER-SPILL-MGMT-SOP-211 · SPA THERAPISTS
Time Management and On-Schedule Service Delivery
THER-TIME-MGMT-SOP-202 · SPA THERAPISTS
Tool Cleaning and Disinfection Procedure
THER-TOOL-CLEAN-SOP-209 · SPA THERAPISTS
Trolley Restock and Backbar Control
THER-TROLLEY-STOCK-SOP-208 · SPA THERAPISTS
Guest Journey Rehearsal and Timing Validation
DES-GUEST-JOURNEY-REHEARSAL-SOP-429 · TRAINING TEAM
Operational Dry Run Day Plan and Execution
OPS-DRYRUN-EXECUTION-SOP-428 · TRAINING TEAM
Book4Time Training Environment Setup
SYS-B4T-TRAINING-ENV-SOP-427 · TRAINING TEAM
Retail and Membership Sales Training Delivery
TRN-BOOK4TIME-USER-SOP-403 · TRAINING TEAM
Trainer Observation and Coaching Procedure
TRN-COACHING-OBSERVATION-SOP-408 · TRAINING TEAM
Competency Assessment and Sign-Off Process
TRN-COMPETENCY-SIGNOFF-SOP-406 · TRAINING TEAM
Role Play Sessions for Reception and Sales
TRN-EMERGENCY-PROCEDURES-SOP-405 · TRAINING TEAM
Induction Programme Delivery Standard
TRN-INDUCTION-DELIVERY-SOP-397 · TRAINING TEAM
Mandatory Training Compliance Tracking
TRN-MANDATORY-COMPLIANCE-SOP-399 · TRAINING TEAM
Training Needs Analysis and Gap Identification
TRN-NEEDS-ANALYSIS-SOP-401 · TRAINING TEAM
Training Records Management and Evidence
TRN-RECORDS-MGMT-SOP-400 · TRAINING TEAM
Refresher Training Trigger and Scheduling
TRN-REFRESHER-SCHEDULING-SOP-407 · TRAINING TEAM
Role-Based Training Pathway Assignment
TRN-ROLEPATH-ASSIGN-SOP-398 · TRAINING TEAM
Spa and Wellness: Normal Operating Procedure
SPA-OPERATIONS-NOP-001 · SPA OPERATIONS
Pool and Wet Areas: Emergency Action Plan
SPA-OPERATIONS-EAP-002 · SPA OPERATIONS
Risk Assessment: Substances Hazardous to Health
SPA-COSHH-RA-001 · HEALTH AND SAFETY
Risk Assessment: Electrical Safety
SPA-ELECTRICAL-RA-002 · HEALTH AND SAFETY
Risk Assessment: Fire Safety
SPA-FIRE-RA-003 · HEALTH AND SAFETY
Risk Assessment: Infection Control and Water Hygiene
SPA-INFECTION-RA-004 · HEALTH AND SAFETY
Risk Assessment: Manual Handling and Work at Height
SPA-HANDLING-RA-005 · HEALTH AND SAFETY
Risk Assessment: Slips, Trips and Falls
SPA-SLIPS-RA-006 · HEALTH AND SAFETY
Risk Assessment: Noise, Heat, Burns and Environmental
SPA-ENVIRONMENT-RA-007 · HEALTH AND SAFETY
Risk Assessment: Lone Working, Violence and Ergonomics
SPA-PEOPLE-RA-008 · HEALTH AND SAFETY
Risk Assessment: Vulnerable Persons, Contractors and First Aid
SPA-VULNERABLE-RA-009 · HEALTH AND SAFETY
Risk Assessment: Swimming Pool and Surround
SPA-POOL-RA-010 · HEALTH AND SAFETY
Risk Assessment: Cold Plunge and Ice Experiences
SPA-COLD-RA-011 · HEALTH AND SAFETY
Risk Assessment: Hydrotherapy and Spa Pools
SPA-HYDRO-RA-012 · HEALTH AND SAFETY
Risk Assessment: Saunas, Steam Rooms and Heat Experiences
SPA-THERMAL-RA-013 · HEALTH AND SAFETY
How to Complete Your Spa Safety Operating Procedure
SPA-OPERATIONS-GDE-003 · SPA OPERATIONS
Training Your Team on the Safety Operating Procedure
SPA-OPERATIONS-TRG-004 · SPA OPERATIONS
Checklist: Reception Opening Shift
REC-OPENING-CHK-501 · RECEPTION TEAM
Checklist: Reception Mid Shift
REC-MIDSHIFT-CHK-502 · RECEPTION TEAM
Checklist: Reception Late Shift and Close
REC-CLOSING-CHK-503 · RECEPTION TEAM
Checklist: Therapist Opening
THER-OPENING-CHK-504 · SPA THERAPISTS
Checklist: Therapist Closing
THER-CLOSING-CHK-505 · SPA THERAPISTS
Checklist: Cleaning Opening Shift
CLN-OPENING-CHK-506 · HOUSEKEEPING TEAM
Checklist: Cleaning Closing Shift
CLN-CLOSING-CHK-507 · HOUSEKEEPING TEAM
Checklist: Duty Manager Daily
OPS-DUTYDAY-CHK-508 · SPA MANAGEMENT TEAM
Checklist: Weekly Maintenance, Safety and Training
OPS-WEEKLY-CHK-509 · SPA MANAGEMENT TEAM
Checklist: Pool and Thermal Opening
THER-OPEN-SAFETY-CHK-221 · POOL TEAM
Checklist: Pool and Thermal Closing
THER-CLOSE-SAFETY-CHK-222 · POOL TEAM
Checklist: Hourly Water Quality Spot Check
THER-WATER-HOURLY-CHK-SOP-226 · POOL TEAM
Checklist: Gym Floor and Studio Opening
GYM-OPEN-SAFETY-CHK-245 · GYM FLOOR TEAM - PERSONAL TRAINERS
Checklist: Gym Floor and Studio Closing
GYM-CLOSE-CHK-246 · GYM FLOOR TEAM - PERSONAL TRAINERS
Spa Director Dashboard
FIN-DASHBOARD-RPT-601 · FINANCE TEAM
Daily Trading Report
FIN-TRADING-RPT-602 · FINANCE TEAM
Revenue and Capacity Report
FIN-CAPACITY-RPT-603 · FINANCE TEAM
Forward Booking and Pace Report
FIN-PACE-RPT-604 · FINANCE TEAM
Treatment Performance Report
FIN-TREATMENT-RPT-605 · FINANCE TEAM
Therapist Productivity Report
FIN-THERAPIST-RPT-606 · FINANCE TEAM
Retail Report
FIN-RETAIL-RPT-607 · FINANCE TEAM
Membership Dashboard
FIN-MEMBERSHIP-RPT-608 · FINANCE TEAM
Guest and CRM Report
FIN-GUEST-RPT-609 · FINANCE TEAM
Commercial Channel Report
FIN-CHANNEL-RPT-610 · FINANCE TEAM
Discount and Yield Report
FIN-DISCOUNT-RPT-611 · FINANCE TEAM
Gift Voucher Report
FIN-VOUCHER-RPT-612 · FINANCE TEAM
Payroll and Labour Productivity Report
FIN-PAYROLL-RPT-613 · FINANCE TEAM
Departmental Profit and Loss
FIN-PANDL-RPT-614 · FINANCE TEAM
Stock and Inventory Report
FIN-STOCK-RPT-615 · FINANCE TEAM
Complaints and Service Recovery Report
FIN-COMPLAINTS-RPT-616 · FINANCE TEAM
Quality and Standards Report
FIN-QUALITY-RPT-617 · FINANCE TEAM
Health, Safety and Compliance Dashboard
FIN-SAFETY-RPT-618 · FINANCE TEAM
Marketing Performance Report
FIN-MARKETING-RPT-619 · FINANCE TEAM
Management Action Tracker
FIN-ACTIONS-RPT-620 · FINANCE TEAM
Spa Director
MGT-SPADIRECTOR-JD-701 · SPA MANAGEMENT TEAM
Spa Manager
MGT-SPAMANAGER-JD-702 · SPA MANAGEMENT TEAM
Assistant Spa Manager
MGT-ASSTMANAGER-JD-703 · SPA MANAGEMENT TEAM
Fitness Manager
MGT-FITNESSMANAGER-JD-704 · GYM FLOOR TEAM - PERSONAL TRAINERS
Spa Supervisor
SUP-SPASUPERVISOR-JD-731 · SPA SUPERVISORS
Reception Supervisor
REC-RECEPTION-SUPERVISOR-JD-732 · RECEPTION TEAM
Retail Supervisor
RET-RETAILSUPERVISOR-JD-733 · RETAIL TEAM
Spa Head Housekeeper
HK-HEADHOUSEKEEPER-JD-734 · HOUSEKEEPING TEAM
Lead Spa Therapist
THER-LEADTHERAPIST-JD-711 · SPA THERAPISTS
Spa Therapist
THER-SPATHERAPIST-JD-712 · SPA THERAPISTS
Beauty Therapist
THER-BEAUTYTHERAPIST-JD-713 · SPA THERAPISTS
Massage Therapist
THER-MASSAGETHERAPIST-JD-714 · SPA THERAPISTS
Nail Technician
THER-NAILTECH-JD-715 · SPA THERAPISTS
Advanced Aesthetician
THER-AESTHETICIAN-JD-716 · SPA THERAPISTS
Spa Receptionist
REC-RECEPTIONIST-JD-721 · RECEPTION TEAM
Senior Spa Receptionist
REC-SENIOR-RECEPTIONIST-JD-722 · RECEPTION TEAM
Spa Host
REC-SPAHOST-JD-723 · RECEPTION TEAM
Membership Advisor
MEM-MEMBERSHIP-ADVISOR-JD-724 · MEMBERSHIP
Pool Attendant and Lifeguard
POOL-LIFEGUARD-JD-741 · POOL TEAM
Personal Trainer
GYM-PERSONALTRAINER-JD-742 · GYM FLOOR TEAM - PERSONAL TRAINERS
Group Exercise Instructor
GYM-CLASSINSTRUCTOR-JD-743 · GYM FLOOR TEAM - PERSONAL TRAINERS
Spa Cleaner
CLN-SPACLEANER-JD-751 · HOUSEKEEPING TEAM
Spa Linen Attendant
HK-LINENATTENDANT-JD-752 · HOUSEKEEPING TEAM
Spa Maintenance Technician
MAINT-TECHNICIAN-JD-753 · MAINTENANCE & ENGINEERING TEAM
Spa Trainer
TRN-SPATRAINER-JD-754 · TRAINING TEAM
Health and Safety Policy
SAF-HEALTHSAFETY-POL-801 · SPA MANAGEMENT TEAM
Safeguarding Children and Vulnerable Adults Policy
SAF-SAFEGUARDING-POL-802 · SPA MANAGEMENT TEAM
Lone Working Policy
SAF-LONEWORKING-POL-803 · SPA MANAGEMENT TEAM
Infection Prevention and Control Policy
SAF-INFECTION-POL-804 · SPA MANAGEMENT TEAM
Incident Reporting and Investigation Policy
SAF-INCIDENT-POL-805 · SPA MANAGEMENT TEAM
Alcohol, Drugs and Intoxication Policy
SAF-ALCOHOLDRUGS-POL-806 · SPA MANAGEMENT TEAM
Chaperone and Intimate Treatments Policy
GST-CHAPERONE-POL-811 · SPA THERAPISTS
Under Eighteens and Spa Access Policy
GST-UNDER18S-POL-812 · SPA MANAGEMENT TEAM
Pregnancy and Treatment Suitability Policy
GST-PREGNANCY-POL-813 · SPA THERAPISTS
Medical Conditions and Contraindications Policy
GST-CONTRAINDICATION-POL-814 · SPA THERAPISTS
Photography, Filming and Privacy Policy
GST-PHOTOGRAPHY-POL-815 · SPA MANAGEMENT TEAM
Mobile Phones and Quiet Areas Policy
GST-QUIETAREAS-POL-816 · SPA MANAGEMENT TEAM
Complaints and Guest Recovery Policy
GST-COMPLAINTS-POL-817 · SPA MANAGEMENT TEAM
Cancellation, No-Show and Lateness Policy
FIN-CANCELLATION-POL-821 · RECEPTION TEAM
Refunds and Goodwill Policy
FIN-REFUNDS-POL-822 · SPA MANAGEMENT TEAM
Gift Voucher Policy
FIN-VOUCHERS-POL-823 · FINANCE TEAM
Discounts, Complimentary and Staff Rates Policy
FIN-DISCOUNTS-POL-824 · SPA MANAGEMENT TEAM
Equality, Diversity and Inclusion Policy
HR-EQUALITY-POL-831 · HR & PEOPLE TEAM
Social Media and Personal Devices Policy
HR-SOCIALMEDIA-POL-832 · HR & PEOPLE TEAM
Uniform, Appearance and Personal Presentation Policy
HR-PRESENTATION-POL-833 · HR & PEOPLE TEAM
Writing a Spa Job Advert
HR-ADVERT-GDE-901 · HR & PEOPLE TEAM
The Screening Call
HR-SCREENING-GDE-902 · HR & PEOPLE TEAM
Interview Question Bank
HR-QUESTIONS-GDE-903 · HR & PEOPLE TEAM
Interview Scorecard
HR-SCORECARD-GDE-904 · HR & PEOPLE TEAM
Trade Test: Spa Therapist
HR-TRADETEST-THER-GDE-905 · HR & PEOPLE TEAM
Trade Test: Reception
HR-TRADETEST-REC-GDE-906 · HR & PEOPLE TEAM
Trade Test: Supervisor and Duty Manager
HR-TRADETEST-MGT-GDE-907 · HR & PEOPLE TEAM
Before Day One
HR-PREBOARD-GDE-908 · HR & PEOPLE TEAM
Day One and Week One
HR-DAYONE-GDE-909 · HR & PEOPLE TEAM
The First Ninety Days
HR-NINETYDAYS-GDE-910 · HR & PEOPLE TEAM
Hiring Fairly and Consistently
HR-PANEL-GDE-911 · HR & PEOPLE TEAM
Exit Interviews
HR-EXIT-GDE-912 · HR & PEOPLE TEAM
What these are, and what they are not
Every document is issued as a professional template for your property to review, amend and adopt. It is not a completed assessment, a certification, or legal advice, and it does not discharge any duty you owe as an employer.
A risk assessment in particular is a legal document completed by a competent person who knows your premises. What you are buying is the structure to work from: the hazards, the controls and the review discipline. It is not valid until a named competent person has completed, dated and signed it.
These are written to practice in the United Kingdom. If your property is elsewhere, the equivalent framework applies and the documents must be checked against it before use.
That is not small print. It is the difference between what you are buying and what you still have to do, and you should know it before you pay rather than after.
Not sure what you need? Tell us what your spa has and we will say which of these covers it.