Terms of Service

By using Talent House Collective (“the Platform”), operated by Wellness House Collective Ltd, you agree to these Terms of Service. Please read them carefully before registering, buying a paid service or arranging work through the Platform.

1. Eligibility

You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate and that you have the legal right to work in the jurisdictions where you seek employment or offer services.

2. Account Registration & Approval

Talent and Employer accounts may be reviewed by WHC before certain features become available. We may request supporting documents, reject an application, suspend access or remove information that is false, misleading, unsafe or inappropriate. You are responsible for keeping your login credentials secure.

3. Talent Accounts & Memberships

Talent Free is available at no charge. Optional Talent Standard membership is £9.99/month and Talent Pro is £19.99/month. Paid memberships provide the benefits shown at checkout and on the Pricing page, including Interview Ready credits and Academy discounts. Membership subscriptions are processed through Stripe and may be cancelled through the available billing controls.

Featured Talent is a separate visibility purchase rather than a monthly membership. Current options are £9.99 for 7 days or £24.99 for 30 days. Featured placement improves visibility but does not guarantee contact, interview or employment.

4. Employers, Job Advertising & Memberships

A Standard Job costs £149 for 30 days. A Featured Job costs £249 for 30 days. Legacy Silver and Gold packages are not offered for new purchases.

Employer Pro costs £499/year and currently includes Standard Jobs at £99 each. Employer Group costs £999/year and currently includes up to 20 Standard Jobs per membership year. Featured Jobs remain separately chargeable unless a written commercial agreement says otherwise.

Once a paid job listing is published, advertising fees are generally non-refundable except where required by law or expressly agreed by WHC. Employers must advertise genuine opportunities and handle Talent data in accordance with applicable data-protection law.

5. Agency Marketplace

Agency professionals set or agree their own hourly rate. The professional keeps 100% of the agreed shift value. WHC charges the property an additional 15% platform fee on top of that agreed shift value.

For an accepted Agency shift, the property pays the professional's agreed shift value plus the WHC platform fee through the Platform. WHC records the payment and manages the professional payout after the completed shift, subject to any open cancellation, dispute, adjustment or safeguarding process. Where an approved shift adjustment creates extra professional pay, the same platform-fee percentage applies to that additional amount.

Agency professionals may separately subscribe to the Agency Register. Basic is £10/month and Featured is £20/month. A paid Agency listing does not replace WHC approval, verification, insurance requirements or availability checks.

Properties may be required to hold Preferred Employer registration before booking Agency cover. The current registration price is £150/year.

6. Residency

Residency is a specialist marketplace for longer-form placements. Listing, membership, booking and sourcing charges are shown before purchase. Where WHC processes a Residency booking payment, the applicable platform fee and total are shown before the Employer confirms payment. Separate recruitment or executive-search fees may apply if WHC is engaged to source or manage a search rather than simply provide marketplace access.

7. Academy & Interview Ready

Academy courses and Interview Ready tools are digital services. Prices, included credits, membership discounts and access conditions are shown before purchase or use. Completion certificates are issued only where the relevant course requirements and assessment pass mark are met.

8. Payments, Renewals & Cancellations

Online payments are processed securely through Stripe or another payment provider WHC may introduce. Subscription products may renew automatically until cancelled. The amount, billing interval and renewal basis are shown at checkout. Cancelling a subscription normally stops future renewal and does not automatically refund a period already paid for, except where required by law or expressly agreed.

9. Matching & Recommendations

WHC uses matching logic to suggest relevant roles, Talent and opportunities. Match scores and recommendations are decision-support tools only. They do not guarantee suitability, availability, interview, employment or successful performance. Employers and Talent remain responsible for their own due diligence and decisions.

10. Professional Conduct, Reviews & References

Users must behave professionally and must not harass, discriminate against, mislead or abuse other users. Reviews and references must be fair, factual and based on genuine work or engagement through the Platform. WHC may moderate, restrict or remove content that breaches these terms or creates a safety, legal or integrity concern.

11. Data Protection

We process personal data in accordance with applicable data-protection law and our Privacy Policy. Users must only access and use another person's information for legitimate Platform purposes and must not share it with unauthorised third parties.

12. Intellectual Property

WHC's branding, platform design, software and original content remain the property of Wellness House Collective Ltd or its licensors. You retain ownership of content you submit but grant WHC the rights reasonably required to host, display, process and use that content to operate the Platform and the services you request.

13. Limitation of Liability

WHC provides a platform, recruitment and marketplace service. Except where WHC expressly contracts otherwise, WHC does not employ Talent on behalf of an Employer and does not guarantee the accuracy of user-supplied information or the outcome of any application, engagement or booking. Nothing in these terms excludes liability that cannot lawfully be excluded.

14. Suspension & Termination

We may suspend or remove accounts, listings or access where these terms are breached, payment is overdue, verification fails, safety is at risk or misuse is suspected. You may request account deletion subject to any legal, payment, dispute or record-retention obligations that still apply.

15. Changes to Services & Pricing

WHC may change features or pricing from time to time. The price shown and accepted at checkout applies to that purchase. For recurring subscriptions, material pricing changes will be handled in accordance with applicable law and the payment provider's subscription process.

16. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales unless applicable consumer law requires otherwise.

Contact

For questions about these terms, contact hello@wellnesshousecollective.co.uk.