Director of Spa
Completed WHC agency shift · Aug 2026

Fairmont & Raffles HotelBD20 5QG5 starHotel
Why work here
The property
Wellness House Collective is an intimate, boutique wellness destination where the standard never drops because the scale never demands it. With a small, hand-picked team and a treatment menu built around results rather than trends, we offer therapists something increasingly rare: the time and space to do their best work. We're not a conveyor belt spa. Treatments aren't rushed, guests are known by name, and every member of the team has a genuine say in how we grow. We work with premium product houses, we invest in ongoing training, and we care as much about how our people feel at the end of a shift as how our guests do. We're building something with real ambition behind it, and we want people who'd rather help shape a brand than just clock in at one. If you take your craft seriously and want to be more than a number on a rota, you'll fit right in. A couple of alternatives for the tagline if you want options: "Where wellness feels personal" (softer, guest-led) or "Small spa. High standards. Big ambition." (punchier, recruitment-led - and for a talent platform, speaking to the candidate rather than the guest is often the sharper move). One thought: since this profile is what candidates see before applying, it's worth adding a line to your "Other access notes" field too - even something simple like "Free staff parking on site; flexible shift discussions welcome at interview." Practical details like that quietly win candidates from bigger names.
Rooms
250
Opened
2021
Rating
5 star
Property type
Hotel
Facilities
and 6 more facilities
The spa
Treatment rooms
2
Spa size
2,000 sq ft
Product partners
ESPA · La Stone
Services
The team
Spa team
2 people
Culture
We are a professional, supportive and commercially focused spa team where high standards matter, but so does how people are treated. The environment is fast-paced at busy periods, with a strong emphasis on teamwork, guest experience and personal accountability. Team members are encouraged to contribute ideas, develop their skills and take ownership rather than simply follow a script. We want people who are warm, reliable, confident with guests and genuinely interested in delivering excellent spa and wellness experiences.
Development & progression
We actively support progression across spa, wellness and wider hotel operations. Therapists can develop into Senior Therapist, Supervisor, Spa Reception, Assistant Spa Manager and Spa Manager roles, while experienced managers can progress into multi-site, commercial and senior leadership positions. Development can include brand training, leadership development, commercial skills, treatment qualifications and opportunities to transfer between properties within the group. We aim to promote internally wherever the right capability and attitude exist.
Employee benefits
Service charge / tronc
Spa treatment allowance
Uniform provided & laundered
Pension scheme
Training budget
Accommodation available
28+ days holiday
Retail commission
Product discount
Hotel discounts worldwide
Private healthcare
Brand training
Relocation support
Birthday day off
Employee assistance programme
Gym use
Clear progression pathway
Mental health support
Friends & family rates
Free meals on duty
Treatment commission
Location guide
Travel details are supplied by the property.
Reputation
5.0from 1 review
What it's actually like to work here
Verified reviews from professionals who have worked here through WHC - separate from guest reviews and property marketing.
5.0 / 5
1 verified review
Director of Spa
Completed WHC agency shift · Aug 2026
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