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Standard role

Spa Receptionist

Wellness House Collective LTD
yorkshire5 star property5.0 WHC rating · 1 review

Salary

£60,000 - £70,000

Contract

Permanent

Hours

Full-Time

Wellness House Collective LTD

The property

Wellness House Collective LTD

Boutique wellness, done properly.

2 treatment rooms2 team membersHotel

The role

What you'll be doing

Join our luxury spa team as a Spa Receptionist, providing a warm and professional welcome to every guest. You will manage spa reservations, answer telephone and email enquiries, check guests in and out, take payments, support retail sales and ensure the reception area runs smoothly throughout the day. We are looking for someone confident, organised and guest-focused, with excellent communication skills and a genuine interest in wellness and luxury hospitality.

The spa

Inside the spa at Wellness House Collective LTD

Treatment rooms

2

Spa size

2000

Spa team

2 people

Facilities

SaunaHydrotherapy poolVitality poolIndoor poolOutdoor poolThermal suiteSteam roomHammamSnow cave / ice fountainExperience showersSalt roomCryotherapyFlotationRelaxation loungeRooftop terraceGymFitness studioYoga / Pilates studioPadel or tennis courtsNail salonHair salonSpa café / healthy diningPrivate spa suitesCouples suites

Product partners

ESPALa Stone

The package

Salary & benefits

Salary

£60,000 - £70,000

What we're looking for

Experience, skills & qualifications

Skills

Swedish MassageDeep Tissue MassageHot Stone MassageSports MassageLymphatic DrainagePregnancy MassageThai MassageLomi LomiShiatsuReflexologyAromatherapy MassageClassic FacialAnti-Ageing FacialMicrodermabrasionChemical PeelLED TherapyMicroneedlingDermaplaningHydrafacialLymphatic FacialBespoke FacialBody WrapBody ScrubHydrotherapyMud TreatmentThalassotherapyDetox TreatmentSlimming TreatmentManicurePedicureGel NailsNail ArtLash ExtensionsLash Lift & TintBrow ShapingBrow LaminationHD BrowsWaxingThreadingTintingSemi-Permanent MakeupSpray TanCuttingColouringHighlightsBlow DryHair UpKeratin TreatmentScalp TreatmentBarberingYogaPilatesMeditationBreathworkSound HealingReikiCrystal HealingChakra BalancingHypnotherapyLife CoachingNutrition ConsultationPersonal TrainingFitness ClassesSwimming InstructionGolf InstructionAcupunctureAcupressureAyurvedic TreatmentsAbhyangaShirodharaMarma TherapyTraditional Chinese MedicineCuppingGua ShaMoxibustionBotox/FillersLaser Hair RemovalIPLSkin PeelsMesotherapyPRPCollagen InductionHIFUFlotation TherapyWatsuAqua WellnessHydrotherapy Pool

Qualifications

CIDESCOCIBTACITECVTCTCity & GuildsBTEC Level 2 BeautyBTEC Level 3 BeautyNVQ Level 2 BeautyNVQ Level 3 BeautyNVQ Level 4 BeautyNVQ Level 2 HairdressingNVQ Level 3 HairdressingHND BeautyDegree In Beauty TherapyFirst AidManual HandlingCOSHHFood Hygiene Level 2Level 3 Sports MassageLevel 4 Sports MassageAyurvedic Practitioner DiplomaHot Stone CertifiedLymphatic Drainage CertifiedPregnancy Massage CertifiedMedical Aesthetics CertificateLaser/IPL CertifiedDermaplaning CertifiedMicroneedling CertifiedReflexology DiplomaAromatherapy DiplomaReiki Level 1Reiki Level 2Reiki MasterYoga Teacher 200hrYoga Teacher 500hrPilates InstructorPersonal Training Level 3Nutrition AdvisorLife Coach Certificate

Brand experience

ESPAElemisDecléOrComfort ZoneLa StoneKama Ayurveda111SKINWildsmithDr Barbara SturmVOYABamfordSubtle EnergiesSodashiIla SpaThalgoGuinotDermalogicaIMAGE SkincareEnvironMedik8MuradPayotCaudalieClarinsSisleyLa MerDarphinValmontBiologique RechercheQMS MedicosmeticsIntraceuticalsBaborGermaine De CapucciniAnne SemoninSusanne KaufmannAromatherapy AssociatesREN Clean SkincareEve LomLiz EarleCowshedOriela FrankGrown AlchemistMauli RitualsTemple SpaSothysRepêChageOther

Systems

Book4TimeSpaSoftMindbodySpa BookerTreatwellPremier SoftwareRezlynxOpera PMSConceptShortcutsSalon IQOther

Role level

Receptionist

Experience

1+ years

The employer

Why Wellness House Collective LTD

Wellness House Collective is an intimate, boutique wellness destination where the standard never drops because the scale never demands it. With a small, hand-picked team and a treatment menu built around results rather than trends, we offer therapists something increasingly rare: the time and space to do their best work. We're not a conveyor belt spa. Treatments aren't rushed, guests are known by name, and every member of the team has a genuine say in how we grow. We work with premium product houses, we invest in ongoing training, and we care as much about how our people feel at the end of a shift as how our guests do. We're building something with real ambition behind it, and we want people who'd rather help shape a brand than just clock in at one. If you take your craft seriously and want to be more than a number on a rota, you'll fit right in. A couple of alternatives for the tagline if you want options: "Where wellness feels personal" (softer, guest-led) or "Small spa. High standards. Big ambition." (punchier, recruitment-led - and for a talent platform, speaking to the candidate rather than the guest is often the sharper move). One thought: since this profile is what candidates see before applying, it's worth adding a line to your "Other access notes" field too - even something simple like "Free staff parking on site; flexible shift discussions welcome at interview." Practical details like that quietly win candidates from bigger names.

5★ property5.0 WHC staff ratingFairmont & Raffles Hotel250 rooms20002 treatment rooms2 spa teamOpened 2021
SaunaHydrotherapy poolVitality poolIndoor poolOutdoor poolThermal suiteSteam roomHammamSnow cave / ice fountainExperience showersSalt roomCryotherapyFlotationRelaxation loungeRooftop terraceGymFitness studioYoga / Pilates studioPadel or tennis courtsNail salonHair salonSpa café / healthy diningPrivate spa suitesCouples suites

Working here

We are a professional, supportive and commercially focused spa team where high standards matter, but so does how people are treated. The environment is fast-paced at busy periods, with a strong emphasis on teamwork, guest experience and personal accountability. Team members are encouraged to contribute ideas, develop their skills and take ownership rather than simply follow a script. We want people who are warm, reliable, confident with guests and genuinely interested in delivering excellent spa and wellness experiences.

Staff benefits

Service charge / troncSpa treatment allowanceUniform provided & launderedPension schemeTraining budgetAccommodation available28+ days holidayRetail commissionProduct discountHotel discounts worldwidePrivate healthcareBrand trainingRelocation supportBirthday day offEmployee assistance programmeGym useClear progression pathwayMental health supportFriends & family ratesFree meals on dutyTreatment commission

Progression

We actively support progression across spa, wellness and wider hotel operations. Therapists can develop into Senior Therapist, Supervisor, Spa Reception, Assistant Spa Manager and Spa Manager roles, while experienced managers can progress into multi-site, commercial and senior leadership positions. Development can include brand training, leadership development, commercial skills, treatment qualifications and opportunities to transfer between properties within the group. We aim to promote internally wherever the right capability and attitude exist.

Explore this property

Could this be your next move?

Apply through WHC and the property will receive your profile, experience and match information in one place.

Luxury spa treatment in progress

Spa & wellness

Contemporary luxury hospitality interior

Exceptional properties

Modern timber sauna and wellness space

Wellness environments

Warm Mediterranean hospitality courtyard

Destination hospitality

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