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Standard role

Director of spa

Wellness House Collective LTD
Bradford 5 star property5.0 WHC rating · 1 review

Salary

£65,000 - £75,000

Contract

Permanent

Hours

Full-Time

Wellness House Collective LTD

The property

Wellness House Collective LTD

Boutique wellness, done properly.

2 treatment rooms2 team membersHotel

The role

What you'll be doing

We are currently recruiting for a Head of Spa to oversee the spa and wellness operations within the hotels located within the mainland. The role will require extensive travel to the hotels on the mainland. This is a new role created as part of the ongoing transformation of Hand Picked Hotels and the elevation of our spa and wellness offering within Hand Picked Hotels. This role can be based from London or Kent and will involve extensive weekly travel to all our hotels on the mainland as required. Be responsible for building strong business relationships with the Hotel General Managers and Spa and Health Club managers across our luxury and events division, these hotels are located across the UK. Responsibilities will include collaborating with the spa leadership and team management, ensuring an outstanding guest experience is delivered creating magical and memorable experiences for our guests. This role will involve creating and implementing a robust marketing and business development strategy for all the mainland spas, including the diary management and yielding the business levels appropriately. Be responsible for driving sales and conversion across all areas of the spa operations This will involve working with the local hotel teams to ensure we establish and share best-practices.

The spa

Inside the spa at Wellness House Collective LTD

Treatment rooms

2

Spa size

2000

Spa team

2 people

Facilities

SaunaHydrotherapy poolVitality poolIndoor poolOutdoor poolThermal suiteSteam roomHammamSnow cave / ice fountainExperience showersSalt roomCryotherapyFlotationRelaxation loungeRooftop terraceGymFitness studioYoga / Pilates studioPadel or tennis courtsNail salonHair salonSpa café / healthy diningPrivate spa suitesCouples suites

Product partners

ESPALa Stone

The package

Salary & benefits

Salary

£65,000 - £75,000

Benefits

A competitive salary package, plus travel expenses
This is a Full-Time role working 5 days per week as required.
Company pension scheme.
Life assurance scheme.
Employee Assistance Program to support you with whatever life throws at you.
Company Sickness Scheme Benefit.
28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Full time

What we're looking for

Experience, skills & qualifications

Skills

Swedish MassageDeep Tissue MassageWellness Consultation

Qualifications

NVQ Level 2NVQ Level 3NVQ Level 4

Brand experience

ESPA111SKIN

Systems

Book4TimeOpera PMS

Role level

Spa Manager

Experience

1+ years

The employer

Why Wellness House Collective LTD

Wellness House Collective is an intimate, boutique wellness destination where the standard never drops because the scale never demands it. With a small, hand-picked team and a treatment menu built around results rather than trends, we offer therapists something increasingly rare: the time and space to do their best work. We're not a conveyor belt spa. Treatments aren't rushed, guests are known by name, and every member of the team has a genuine say in how we grow. We work with premium product houses, we invest in ongoing training, and we care as much about how our people feel at the end of a shift as how our guests do. We're building something with real ambition behind it, and we want people who'd rather help shape a brand than just clock in at one. If you take your craft seriously and want to be more than a number on a rota, you'll fit right in. A couple of alternatives for the tagline if you want options: "Where wellness feels personal" (softer, guest-led) or "Small spa. High standards. Big ambition." (punchier, recruitment-led - and for a talent platform, speaking to the candidate rather than the guest is often the sharper move). One thought: since this profile is what candidates see before applying, it's worth adding a line to your "Other access notes" field too - even something simple like "Free staff parking on site; flexible shift discussions welcome at interview." Practical details like that quietly win candidates from bigger names.

5★ property5.0 WHC staff ratingFairmont & Raffles Hotel250 rooms20002 treatment rooms2 spa teamOpened 2021
SaunaHydrotherapy poolVitality poolIndoor poolOutdoor poolThermal suiteSteam roomHammamSnow cave / ice fountainExperience showersSalt roomCryotherapyFlotationRelaxation loungeRooftop terraceGymFitness studioYoga / Pilates studioPadel or tennis courtsNail salonHair salonSpa café / healthy diningPrivate spa suitesCouples suites

Working here

We are a professional, supportive and commercially focused spa team where high standards matter, but so does how people are treated. The environment is fast-paced at busy periods, with a strong emphasis on teamwork, guest experience and personal accountability. Team members are encouraged to contribute ideas, develop their skills and take ownership rather than simply follow a script. We want people who are warm, reliable, confident with guests and genuinely interested in delivering excellent spa and wellness experiences.

Staff benefits

Service charge / troncSpa treatment allowanceUniform provided & launderedPension schemeTraining budgetAccommodation available28+ days holidayRetail commissionProduct discountHotel discounts worldwidePrivate healthcareBrand trainingRelocation supportBirthday day offEmployee assistance programmeGym useClear progression pathwayMental health supportFriends & family ratesFree meals on dutyTreatment commission

Progression

We actively support progression across spa, wellness and wider hotel operations. Therapists can develop into Senior Therapist, Supervisor, Spa Reception, Assistant Spa Manager and Spa Manager roles, while experienced managers can progress into multi-site, commercial and senior leadership positions. Development can include brand training, leadership development, commercial skills, treatment qualifications and opportunities to transfer between properties within the group. We aim to promote internally wherever the right capability and attitude exist.

Explore this property

Could this be your next move?

Apply through WHC and the property will receive your profile, experience and match information in one place.

Luxury spa treatment in progress

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