Guest Experience
Five-Star Customer Service
The details that separate good from unforgettable
Foundation about 75 minutes 1.5 CPD hours 4 modules
Members pay less. Completing a course adds a verifiable badge to your Talent House profile, with a certificate code anybody can check.
The syllabus
What the 4 modules cover.
- 01What five-star actually means
- 02The arrival and the goodbye
- 03Recovering when things go wrong
- 04Reading the guest
Finishes with a 8-question assessment. Pass it and the certificate is issued with a code an employer can verify.
Ready when you are.
Work through it around your shifts. Nothing expires, and the certificate stays on your profile.