Director of Spa

This role exists to provide strong leadership for our growing spa and wellness operation. The Spa Director will develop the team, elevate the guest and member experience, maintain exceptional standards and drive sustainable commercial growth. This is an opportunity to shape the future of the spa and create a culture in which both guests and colleagues feel valued.

We are seeking an experienced and inspiring Spa Director to lead our spa and wellness operation. Reporting to the General Manager, the Spa Director will oversee the complete day-to-day operation of the spa, including team leadership, guest experience, treatments, retail, commercial performance, health and safety, and brand standards. Key responsibilities include: • Leading, developing and motivating the spa team • Recruiting, training and retaining talented professionals • Delivering an exceptional and personalised guest experience • Managing budgets, payroll, revenue and profitability • Increasing treatment, membership and retail sales • Creating effective rotas based on business demand • Maintaining outstanding cleanliness, presentation and safety standards • Managing treatment menus, suppliers, stock and product partnerships • Responding professionally to guest feedback • Working closely with hotel leadership, marketing and other departments • Identifying new opportunities to grow the spa and wellness offering The ideal candidate will have: • Previous leadership experience within a luxury hotel, resort or high-end spa • Strong commercial awareness and operational experience • Excellent communication and people-management skills • A proven ability to develop teams and deliver high service standards • Experience managing budgets, revenue targets and performance • A recognised spa, beauty or wellness qualification would be an advantage Success in this role means building a motivated team, delivering memorable guest experiences, maintaining excellent standards and achieving sustainable commercial growth.

Within the first 90 days, the successful candidate will have built strong relationships with the team and wider hotel leadership, reviewed the complete guest journey and identified clear opportunities for improvement. They will have established consistent service standards, assessed training and recruitment needs, reviewed the treatment menu and supplier relationships, and introduced a practical plan to improve revenue, retail performance, productivity and guest satisfaction.

Full responsibility for the spa’s commercial performance, including revenue, payroll, operating costs, retail sales, memberships, treatment utilisation, stock control and profitability. The Spa Director will prepare budgets and forecasts, monitor results and take action to achieve agreed financial targets while protecting the quality of the guest experience.

This is an opportunity to take genuine ownership of a spa and wellness operation, shape its future direction and make a visible commercial and cultural impact. The successful candidate will have the autonomy to develop the guest journey, introduce new ideas, build a high-performing team and create an outstanding wellness experience. It offers the chance to join an ambitious business where expertise, leadership and creativity will be valued.

The role offers scope to grow alongside the business and take on broader responsibility across wellness strategy, commercial development and multi-site operations. Longer-term opportunities may include progression into a Group Spa Director, Director of Wellness or wider hotel leadership position.

The process will begin with an introductory conversation to discuss experience, ambitions and suitability for the role. Shortlisted candidates will then attend a formal interview with the General Manager and relevant members of the leadership team. A final-stage meeting or site visit may follow. Candidates will be kept informed throughout the process, with feedback provided as promptly as possible.